Press Releases
10/01/2021
Train Service Set to Resume on the Waterbury Line on Sunday, October 3, 2021
Train Service Set to Resume on the Waterbury Line on Sunday, October 3, 2021
The Connecticut Department of Transportation (CTDOT) is pleased to announce the resumption of train service on the Waterbury Line, beginning Sunday, October 3, 2021.
The restoration of rail service follows a four-month suspension and busing of the service, to allow necessary infrastructure improvements to be completed. The improvements include the completion of a passing siding, at-grade crossing improvements, tie replacement and track upgrades, and the completion of signal upgrades. These improvements are a priority of the CTDOT as part of an overall $116 million capital improvement project. The work just completed will enable increased service on the Waterbury Line next year.
Waterbury Line train service will resume with fifteen trains and two additional buses departing Bridgeport Station at 4:46 p.m. and 7:13 p.m. on weekdays to allow for increased travel options. Weekend train service will resume with twelve trains.
The updated Waterbury Line train schedule is available at www.mta.info/mnr. Customers are encouraged to check the schedules and status of service before they travel.
“The Connecticut Department of Transportation is excited to resume train services on the Waterbury Line which has been modernized and improved to bolster efficiency, safety, and the overall customer experience,” said Joseph Giulietti, Commissioner of the Connecticut Department of Transportation. “Increased travel options are available because we listened to our customers and their needs. We value all of our passengers and appreciate their patience while these vital upgrades were being completed.”
All rail customers are encouraged to pre-purchase their rail tickets before boarding. Customers may use the MTA eTix smartphone application or ticket vending machines at New Haven Line stations. For information on how to use the MTA eTix app visit www.mta.info/mta-etix.
CTDOT and Metro-North Railroad would like to remind customers to always wear a mask or face covering onboard trains and at stations. Customers who feel sick should not use public transportation.
Channels for Service Updates
new.MTA.info–The “Service Status” box at new.MTA.info is always the definitive source for the latest status for each line.
Email and text message service updates – Customers are urged to sign up to receive alerts, tailored by specific line and time of day, by visiting www.MyMTAAlerts.com.
Twitter – Twitter users can follow @MetroNorth to receive dynamic service updates and customer service support.
TrainTime app– Metro-North unveiled major upgrades to its TrainTime app to keep customers updated by the second. The upgraded app includes real-time train location updated every three seconds and is available in six languages.
WhatsApp – Metro-North recently started using WhatsApp to expand the number of customer service channels available to riders and is especially helpful for non-native English speakers. Customers can receive customer service support in their native language through the help of Google Translate.
Facebook – Facebook users can message Metro-North on its Facebook page to speak with a customer service representative.
These communication channels can be accessed while at home or on the go. For customers who are located at stations, the MTA will post the latest service updates on digital signs at station platforms and will make audio announcements over public address systems, and on-board announcements made by train crews.
For those who prefer to contact the MTA by telephone, information is available by dialing 511, the New York State Travel Information Line. Connecticut customers should call 877-690-5114. Those who are deaf or hard of hearing can use their preferred service provider for the free 711 relay to reach the MTA at 511.
FOR MEDIA INQUIRIES:
OFFICE OF COMMUNICATIONS
TELEPHONE: 860-594-3003
EMAIL: CTDOTMedia@ct.gov
WEB SITE: www.ct.gov/dot
TWITTER: https://twitter.com/CTDOTOfficial