Connecticut State Department of Mental Health and Addiction Services

Information Technology

Luiza Deprey, Customer Success Manager (860-262-5145)
luisa.deprey@ct.gov

Welcome to Information Technology at DMHAS. Our mission is to fully support the delivery of quality technical services to DMHAS clients by providing all DMHAS employees with the most effective computer support (tools and software) available.

IT encompasses the following areas: 

Functional Duties and Responsibilities:

Strategic and tactical plans are developed by IT to meet the clinical and business operational requirements of DMHAS. The definition of the requirements starts with the office of the Department of Mental Health and Addiction Service’s Commissioner to fulfill state legislative mandates. These needs are defined as present operational requirements and future behavioral health care system requirements, as directed by the commissioner, to meet the needs of the citizens of Connecticut.

To support the planning process, IT creates and maintains the DMHAS business functional model. The model describes the Functional Areas for which DMHAS is responsible. Currently the model at the highest level describes the following areas:

  • State Authority- Behavioral Health Care Policy, Organization and Procedures
  • Administrative Services- Support Services (Fiscal, Human Resources, Client Services, IT)
  • Provider- Direct Care – State Operated Facilities
  • Payor- Purchased Services Contracting – Local Mental Health Authority
  • Client Case/Care Manager- Public and Private Provider Care Coordination

IT designs and designates information systems including subject area Databases and an Enterprise Data Warehouse to support each clinical and business process within the Functional Areas.

IT Service Desk:

The goal of the Service Desk is to make requesting IT services offered by DMHAS as easy as possible for agency users. The Service Desk provides a single point of contact for questions or issues for all services offered, both software and hardware. The Service Desk helps users resolve problems quickly, log all problem calls, and maintains total accountability for the service event until problems are completely resolved.

Contact Information
Email:    ServiceDesk@ct.gov
Phone:  (860) 622-2500
Fax:      (860) 920-3199

Hours of Operation
Monday through Friday, 7:30am. to 4:30pm.

After Hours Support
During evenings and weekends a user can call or email the service desk and a Service Desk representative will return your call the next business day. If, however, the call is urgent in nature, please call 860-262-5000 and have the on-call technical support person paged.

Infrastructure and System Administration Unit:

Infrastructure and System Administration designs and supports the hardware and software foundation that the core DMHAS business systems reside on. This group is responsible for Local Area Network (LAN) & Wide Area Network (WAN) infrastructure, file servers, web servers, printers, routers, and PC/laptop devices and mobile devices.