Connecticut Statewide Emergency Communications Center (CSECC)

The Connecticut Statewide Emergency Communications Center (CSECC) is a state-of-the-art back-up Public Safety Answering Point (PSAP) and training center, designed and administered by the Division of Statewide Emergency Telecommunications (DSET). The CSECC is located at 285 Preston Avenue in Meriden within the Connecticut Police Training Academy.

The primary functions of the CSECC are to provide a centralized location for a statewide back-up Public Safety Answering Point (PSAP) and training facility. In the event that any of the state's 106 PSAPs becomes inoperable to due to an emergency or planned shut-down, dispatchers are able to resume operations at the CSECC as they had in their own center.   

The CSECC was funded, in part, by a grant from the National Telecommunications and Information Administration (NTIA), U.S. Department of Commerce, National Highway Traffic Safety Administration (NHTSA), and U.S. Department of Transportation 911 Grant Program.  The purpose of the 911 Grant Program is to provide Federal funding to support the transition of PSAPs and their interconnecting 911 network and core services, to facilitate migration to a digital, IP-enabled emergency network, and adoption and operation of NG911 services and applications. 

To request emergency activation of the CSECC contact DESPP’s Network Control Center at (860-685-8525). For planned activation of the CSECC, complete the CSECC Activation Form. Please place a call to DSET (860-685-8080) to confirm receipt of completed form.

  

The CSECC consists of three main rooms: Dispatch Room, Training Room, and Huddle Room. See CSECC Room Layout.

Dispatch Room

The dispatch room is furnished with 11 dispatch positions. Each dispatch position is configured as a fully functional 911 dispatch console. The 911 consoles are designed to receive 911 rerouted calls from any of the 106 PSAPs in the state and function as 911 training consoles. All eleven dispatch positions are equipped with two 24” monitors dedicated to answering 911 calls, an Avaya VoIP administrative phone set, a PC and two monitors for accessing customer provided Computer Aided Dispatch (CAD) software and a PC and monitor dedicated to internet access. Eight of the eleven 911 positions are equipped with a radio console and monitor integrated with the state’s Connecticut Land Mobile Radio Network (CLMRN).

 

Training Room

The training room has 11 tables which can provide seating for 24 people. The room was designed for the purpose of training, with all the seats facing the front of the room. The room is equipped with a podium, ceiling mounted projector, a 13’ projector screen, video conferencing system, WIFI, whiteboard and PA system.

Please click link for Training Room Policies and Procedures.

 

Telecommunicator Certification Training

 

Huddle Room

The huddle room provides meeting/training attendees and relocated PSAP staff with a place to relax and recoup. The room is furnished with two tables and six chairs.

 

For a more detailed description of the CSECC and its amenities please follow these links CSECC Description and CSECC Guidelines.