Lemon Law Arbitration
The consumer and the manufacturer's representative will be present at a scheduled hearing online using Microsoft Teams. Both parties will have the opportunity to present their case before the arbitrator. The hearing is not structured like a court of law. Typically, the consumer is heard first, followed by the manufacturer. Either party is able to ask questions.
The arbitrator may ask questions or order DCP's Automotive Technical Expert to inspect the vehicle. If an inspection is ordered, it will be scheduled during the arbitration as well as a date to reconvene the arbitration. Both the arbitrator and DCP's Automotive Technical Expert are part of DCP's staff.