What is an arbitrator?
Arbitrators complete a training program on settling disputes before being appointed. All documents pertaining to the case are forwarded to the arbitrator prior to your scheduled hearing. An Automotive Technical Expert is also assigned to all oral hearings and acts as advisor and consultant to the arbitrator. Both the arbitrator and Automotive Technical Expert are part of DCP's staff.
How to prepare for your arbitration hearing:
- Use your application as a guide. The form you have prepared will contain most of the information that you will need.
- Have records available of everything pertaining to the dispute, including all correspondence, work orders, receipts,
and warranties. - Organize your records in chronological order. That will help guide you in presenting the history of the problem.
- You may bring witnesses and/or any documentation you feel necessary to support your case.
- Outline notes of relevant information to help with your presentation.
- Create a list of questions to ask the manufacturer’s representative.
- Prepare a final summary, which should briefly review the facts you have discussed. This should include a statement regarding your opinion of a fair resolution to the dispute.
Representation
If you will be present at the hearing with another individual who is presenting your testimony, no prior notification is required. You may have a third party with you in your presentation, or to have a third party act as a consultant, interpreter or translator.
If anyone other than the purchaser of the vehicle will be presenting the case in your absence, please notify DCP no later than 1 day prior to the hearing. Read more about the use of attorney in Lemon Law arbitration hearing.
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