During a Lemon Law arbitration, you and the manufacturer's representative will be present at a scheduled hearing online using Microsoft Teams. Both parties will have the opportunity to present their case before the arbitrator. The hearing is not structured like a court of law.
During an arbitration hearing, consumers should:
- State the specific nature of the defect, or condition of vehicle;
- State why you feel the vehicle is a “lemon.” For example, how has the use, safety, and/or value been substantially impaired?
- Restate any conversations with dealer’s or manufacturer’s representatives;
- Describe any updates regarding your defect or vehicle condition which may have occurred since you submitted your “Request for Arbitration” form;
- Describe any repair attempts or other actions taken;
- State what action(s) you believe would constitute a fair resolution of the dispute; i.e. refund or replacement vehicle.
Remember: The purpose of the hearing is to allow the arbitrator to gather facts, evaluate information presented by both sides and render a fair decision.
Therefore, be prepared to offer substantial proof of each point you make, especially those you feel the manufacturer may dispute, as the burden of proof is on the consumer.
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