DCP typically resolves disputes within 60 days from the date we receive your request for arbitration to a completed decision. Once the arbitrator renders the decision, it cannot be changed or modified, either by the arbitrator or DCP.
Replacement and refund process
The law provides basic guidelines for refunds and replacements, but there is no fixed rule. Each case is treated individually by the arbitrator when determining an award. If the decision is in your favor, the award will generally be:
A replacement with a comparable new car
OR
A refund of the price you paid for the vehicle according to your contract. An arbitrator may or may not award a mileage deduction for the use of the vehicle.
Refund or replacement awards may also include reimbursement for incidental or consequential damages or costs. Be advised to keep your receipts.
NOTE: If the arbitrator finds the defects in question do not substantially impair the use, safety or value of the vehicle, a “no action” decision will be made. Your recourse would then be to seek legal counsel for private litigation against the manufacturer.
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