The Department of Consumer Protection (DCP) is only accepting online Lemon Law applications at this time.
How to submit an application:
- Visit eLicense.ct.gov
- Select Register or Log In (This allows you to save your complaint and return later to complete and submit it)
- Choose "File a Complaint" under "Activities"
- Click on "File a New Complaint”
- Under “Type of Complaint” choose “Consumer Protection - General Complaint”
- At the bottom of the "Account Information" screen, click on "Lookup"
- Under "License Type Categories List," select "Lemon Law - Manufacturer (LLM)" and click "Search" at the bottom
- Scroll down and find the manufacturer of your vehicle and click "Detail" under their name.
- NOTE: Vehicles are sometimes manufactured under names different from the brand. For example, Acura is manufactured by American Honda Corp. You can find your vehicle's manufacturer on your warranty information.View list of vehicle brands and makers and who the standard manufacturer is.
- Click "Complaint"
- Select the "LLM. #######" license number ("Board Description" will be "Trade Practices")
- Follow the instructions on the complaint form by clicking "Next" at the bottom of each screen. Should you wish to stop and save your work, you can click "Close and Save."
If you are returning to an incomplete application
Login to your account, select "File a Complaint" then "Continue."
Questions about the application?
You can send an email to DCP.lemonlaw@ct.gov or call (860) 713-6120 or (800) 538-CARS (2277)