Mail Order Service

A mail order company has 30 days to ship goods that are mail-ordered.  If delivery cannot be made within 30 days, the company must notify the consumer of the delay and estimated date of delivery.  File complaints about mail order with:

Federal Trade Commission
Consumer Response Center
Washington, DC 20580

Phone: (202) 326-2222
Toll-free:  1-877-382-4357
TDD:  1-866-653-4261

Another resource is:

Mail Order Action Line
1111 19th St NW
Washington, DC 20036

Phone: (202) 955-5030

The Mail Order Action Line accepts WRITTEN complaints only and is a service of the Direct Marketing Association, which has as its membership the companies that market goods and services directly to consumers using direct mail, catalogs, telemarketing, magazine and newspaper ads, and broadcast on-line advertising.