"No Wrong Door" describes the way State, Federal and local agencies work together to help individuals needing long term services and supports remain in the community. It includes public outreach and coordination with key referral sources, person centered counseling and streamlined eligibility for public assistance. This help supports the goals of each person to live a good life in community. The Department of Aging and Disability Services, Bureau of Aging, the Connecticut Department of Social Services, and other state agencies are working together to look for ways to improve the way older adults, persons with disabilities and caregivers get connected and receive help.
Who may receive help?
Older adults, persons with disabilities, caregivers and any Connecticut resident can receive help from the No Wrong Door system regardless of age or ability to pay.
Getting Started
Individuals can obtain help exploring the options through the State’s No Wrong Door website, My Place CT or through our state’s toll-free number, 1-800-994-9422.
The My Place CT Website is the designated site for individuals with computer skills to access information about long-term services and supports. It uses our state’s 211 database to provide people with the information needed to connect with agencies and resources. The website has a chat feature where you can receive help.
Information and referral services are available to connect older adults, their families and caregivers with resources to stay at home longer. For those who need more help navigating the complex system of long term services and supports, application assistance, options counseling, and benefits counseling services are available through Service Navigators. For these programs and services, contact your regional Area Agency on Aging by going to the AgingCT website or by calling 1-800-994-9422.
Information and referral services and application assistance for individuals who have a disability, regardless of age, are provided by the five Centers for Independent Living. You can locate a Center for Independent Living for your area by going to the Connecticut State Independent Living Council website.
The Area Agencies on Aging and the Centers for Independent Living can connect you with services such as:
- Adult Day Care
- Disability Services
- Abuse Prevention
- Employment, Financial, Housing and Equipment assistance
- In-home Services
- Legal Services
- Mental Health / Substance Abuse Services
- Transportation
- Nutrition