If you are having trouble paying your utility bill, ask your utility if you are eligible for hardship status. If you are not eligible for hardship status, ask about enrolling in a COVID-19 payment plan.  For more information, contact your utility. The Shut-off Moratorium for residential customers ends on October 1, 2020, for non-hardship customers, and on October 31, 2020, for financial hardship customers.  For more information contact your utility or Consumer Affairs. PURA COVID actions. Effective March 18, 2020, PURA is no longer requiring paper copies of documents filed electronically through the Web Filing System.   Electronic Filing

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PURA Extends COVID-19 Payment Program Enrollment Date

Critical information on residential shut-off moratorium and financial assistance program

Connecticut’s Public Utilities Regulatory Authority (PURA) today issued a ruling that will extend the enrollment period for the COVID-19 Payment Program for non-residential customers through November 1, 2020. The enrollment period for the COVID-19 Payment Program for both residential and non-residential customers will now extend through November 1, 2020. 

PURA also reminds all residential customers that the “Shut-off Moratorium” currently in place for state-regulated electric, gas and water utilities is scheduled to conclude on September 30, 2020. PURA encourages all customers experiencing difficulty paying their utility bills to contact their utility company and to ask:

  • First, whether the customer is eligible to be “coded hardship.” Special financial assistance programs are available to hardship customers.For more information, see this Operation Fuel website;
  • Second, if ineligible for hardship status, to be placed on a COVID-19 Payment Plan.


Important Dates:

  • The Shut-off Moratorium for non-hardship residential customers is scheduled to conclude on September 30, 2020.
  • Enrollment for the COVID-19 Payment Program for non-residential and residential customers is open until November 1, 2020.


COVID-19 Payment Plans:

  • Are available to any customer requesting financial assistance, without demonstrating financial need;
  • Require no initial or down payment;
  • Can be up to twenty-four (24) months in length;
  • Waive any fees or interest in the calculation of the monthly payment amount;
  • Facilitate the repayment of the past due balances in addition to the customer’s current monthly bill.

Importantly, any customer enrolled in a COVID-19 Payment Program who is current with their payment terms cannot be disconnected even once the Shut-off Moratoriums have concluded.


Taren O'Connor
Director of Legislation, Regulation and Communication