Filing a Comment or Complaint
ATTENTION: In response to the current COVID-19/Coronavirus public health and safety concerns, effective immediately, the Public Utilities Regulatory Authority (Authority) will no longer accept walk-in customer complaints in our offices at 10 Franklin Square, New Britain, Connecticut. Customers may still contact the Authority by telephone (1-800-382-4586, toll-free) or by email at pura.information@ct.gov.
Filing a Comment
When filing a comment in a docket with PURA please include all of the following: Docket number, your name, your home address.
Do not include any account numbers, phone numbers, other personally identifiable information or inappropriate language.
Comments filed in PURA proceedings become public record and will be posted in the public PURA docket database and available for public viewing. By submitting comments to PURA, you agree that the entirety of your comment will become part of the public record in the corresponding docket.
Comments may be filed through the PURA Web Filing System or via email.
Registration – You must first register to use the Web-Filing Account Management system to submit a comment in a PURA docket.
E-mail – Pura.ExecutiveSecretary@ct.gov
Filing a Complaint
If you experience a problem with a utility company, please contact the utility company first and give it an opportunity to resolve your problem.
You can find your company's telephone number by selecting one of the following utility service areas:
If your company does not resolve your matter to your satisfaction, you can contact PURA. PURA staff has been trained to assist you in resolving the various types of problems you may experience with your utility company. The most common complaints we receive involve:
- Termination and re-connection of service
- High bills
- Quality of service
- Service installation
- Line extensions
- Meter tests
- Incorrect rates or tariffs
- Reasonable payment arrangements
- Outages
- Deposits
- Unauthorized switching of utility service from one provider to another
If you experience a problem with a utility company, please contact the utility company first and give it an opportunity to resolve your problem.
- File a Complaint
- E-mail at pura.information@ct.gov
1-860-827-2622 (outside Connecticut)
Any person with a disability who may need a communication aid or service should contact us at 860-418-5910 or at deep.accommodations@ct.gov.
Content last updated December 2020