The Shut-off Moratorium in effect for residential customers will end on Thursday, October 1, 2020, for non-hardship customers, and on Friday, October 31, 2020, for financial hardship customers.  For more information contact your utility or Consumer Affairs. PURA COVID actions. Effective March 18, 2020, PURA is no longer requiring paper copies of documents filed electronically through the Web Filing System.  See PURA's Electronic Filing page under the "Make a Filing" tab for more details, including how to file confidential materials.  Electronic Filing

Filing a Complaint

ATTENTION:  In response to the current COVID-19/Coronavirus public health and safety concerns, effective immediately, the Public Utilities Regulatory Authority (Authority) will no longer accept walk-in customer complaints in our offices at 10 Franklin Square, New Britain, Connecticut.  Customers may still contact the Authority by telephone (1-800-382-4586, toll-free) or by email at pura.information@ct.gov.


If you experience a problem with a utility company, please contact the utility company first and give it an opportunity to resolve your problem.

You can find your company's telephone number by selecting one of the following utility service areas:

CATV  |  Gas  |  Electric  |  Telephone  |  Water  |  Cell Phone


If your company does not resolve your matter to your satisfaction, you can contact PURA.  PURA staff has been trained to assist you in resolving the various types of problems you may experience with your utility company. The most common complaints we receive involve:

termination and re-connection of service, 
high bills, 
quality of service,
service installation, 
line extensions, 
meter tests, 
incorrect rates or tariffs, 
reasonable payment arrangements, 
outages, 
deposits, 
and unauthorized switching of utility service from one provider to another.

If you experience a problem with a utility company, please contact the utility company first and give it an opportunity to resolve your problem.

Please contact us by submitting a web-filed complaint, sending us an email, or calling:

File a Complaint

Email at pura.information@ct.gov

1-800-382-4586 (toll free within Connecticut)
1-860-827-2622 (outside Connecticut)
TDD 860-827-2837

Any person with a disability who may need a communication aid or service should contact us at 860-418-5910 or at deep.accommodations@ct.gov



Content last updated August 2020.