Department of Energy and Environmental Protection Public Utilities Regulatory Authority

Until further notice, a Shut-off Moratorium is in place for all customers of utilities regulated by PURA. For more information contact your utility or Consumer Affairs. PURA COVID actions.

The Authority has indefinitely suspended the paper copy filing requirement. Anyone filing material with the Authority should file only an electronic copy through the PURA Web Filing System. The Authority is updating its paper copy filing requirements and will update its website shortly. Electronic Filing

Filing a Complaint

ATTENTION:  Due to the current COVID-19/Coronavirus public health and safety concerns, effective immediately, the Public Utilities Regulatory Authority (Authority) is unable to respond to telephone calls placed to our toll free line (800-382-4586).  You may also file a complaint via our website or by email at pura.information@ct.gov.  If you are unable to file a complaint or inquiry electronically, please stay on the line to leave a message.  Your issue will be responded to in a prompt manner.


If you experience a problem with a utility company, please contact the utility company first and give it an opportunity to resolve your problem.
  
File a Complaint

Our staff has been trained to assist you in resolving the various types of problems you may experience with your utility company. The most common complaints we receive involve:
  • termination and re-connection of service, 
  • high bills,
  • quality of service,
  • service installation, 
  • line extensions, 
  • meter tests, 
  • incorrect rates or tariffs,
  • reasonable payment arrangements, 
  • outages, 
  • deposits,
  • and unauthorized switching of utility service from one provider to another.
If you experience a problem with a utility company, please contact the utility company first and give it an opportunity to resolve your problem.
 

You can find your company's telephone number by selecting one of the following utility service areas:

CATV  |  Gas  |  Electric  |  Telephone  |  Water  |  Cell Phone
 
If the matter is not resolved to your satisfaction, please contact us at the PURA.
 
1-800-382-4586 (toll free within Connecticut)
1-860-827-2622 (outside Connecticut)
TDD 860-827-2837


Content last updated March 2020.