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Frequently Asked Questions




What is a Resident Advocate?

  • A person who is concerned with protecting the civil and human rights of elderly persons in long term care facilities.
  • A problem-solver and a mediator.
  • A resource.
  • A resident’s representative to resolve complaints.

Who can use the service of the Resident Advocate?

  • Residents in any long-term care facility that has a resident advocate assigned.
  • Friends and relatives of long-term care residents.
  • Long-term care facility staff and administrators acting on behalf of residents.
  • Anyone advocating for resident’s interests.

Is a Volunteer Resident Advocate an employee of the nursing home?

No. Your Resident Advocate is a volunteer serving with and trained by the Long Term Care Ombudsman Program of the Elderly Services Division of the Connecticut Department of Aging and Disability Services.




History of the Long Term Care Ombudsman Program

About the Long Term Care Ombudsman Program

Our Mission

Residents Rights

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