**DSS Field Offices are now open Monday, Tuesday, Thursday and Friday, from 8:00 a.m. to 4:30 p.m.

**DSS Field Offices and our staffed telephone Benefits Center (1-855-6-CONNECT or 1-855-626-6632) are closed on Wednesdays to allow our staff time to process applications, renewals and related work.

**24/7 access: Customers can access benefit and application information, at www.connect.ct.gov and www.ct.gov/dss/apply; or our automated Client Information Line at 1-855-6-CONNECT (1-855-626-6632). More about 24/7 access options at www.ct.gov/dss/fieldoffices.

Office of Legal Counsel, Regulations and Administrative Hearings (OLCRAH)

Attendance At Hearings

The DSS Hearing Officer conducts the hearings.

For DSS program hearings, the Appellant must be at the hearing (or on the telephone), except if there is a physical or mental condition that prevents attendance. In addition, an attorney, authorized representative, legal representative, or anyone else the Appellant wishes to attend the hearing may be there and may speak for the Appellant.

A representative of the Department or of a contractor for the Department will also be at the hearing.

For nursing facility transfer or discharge hearings, and hearings relating to a facility’s failure to readmit a resident, in addition to the nursing facility resident and anyone the resident wishes to attend, a representative(s) of the facility will be at the hearing.

See Conn. Gen. Stat. § 17b-60