**DSS Field Offices are now open Monday, Tuesday, Thursday and Friday, from 8 a.m. to 4 p.m.

**DSS Field Offices and our staffed telephone Benefits Center (1-855-6-CONNECT or 1-855-626-6632) are closed on Wednesdays to allow our staff time to process applications, renewals and related work.

**24/7 access: Customers can access benefit and application information, at www.connect.ct.gov and www.ct.gov/dss/apply; or our automated Client Information Line at 1-855-6-CONNECT (1-855-626-6632). More about 24/7 access options at www.ct.gov/dss/fieldoffices.

SNAP Periodic Report Forms -- Now Online!


UPDATED November 17, 2020--Special measures to assist SNAP enrollees during the Covid-19 public health emergency

  • No Periodic Review Forms--we are suspending the requirement to submit Periodic Review Forms (PRFs) for all SNAP enrollees from December 2020 through June 2021.  This means that you will not be receiving PRFs in the mail to fill out during this time period.


  • Automatic renewals for six months—we are automatically extending eligibility for SNAP enrollees whose normal annual certification is scheduled to end in November or December 2020.  In other words, you will not have to go through a renewal process, and your eligibility will be extended six months (to May or June 2021).  Please note:  SNAP enrollees whose eligibility was previously extended will still need to go through the renewal process.  We will send you a notice when you need to take any action to keep your SNAP eligibility.

The SNAP Periodic Report Form, or “PRF,” helps DSS gather information about any changes you may have had since the last time you completed a renewal for SNAP benefits.  Generally, this is done half-way through your certification period--meaning every six months for most enrollees (and every 12 months for older adults and persons with disabilities with no earned income).  The PRF will be pre-populated with the information about your household that DSS has in our records.  Then we need you to fill out the PRF and return it to us.


Getting your PRF


We send your PRF to you in two ways:

  1. Though the U.S. mail; and

  2. Through the online DSS ‘MyAccount’ option.

The second option is new.  You can choose to access your PRF online through your MyAccount (visit www.connect.ct.gov and click on the MyAccount box).

  • If you don’t already have an online MyAccount, it’s easy to open one.  Just follow the prompts after you click on the MyAccount box at www.connect.ct.gov

  • If you already have an online MyAccount, look for the PRF link on your MyAccount homepage, after you’ve logged in.

  • Important:  please make sure your Client ID number is associated with your MyAccount (this is necessary to have access to all the MyAccount features).  Your PRF will appear in your MyAccount 60 days before it is due.

Filling Out Your PRF


When completing the PRF, you should only update the information when you have changes to report.  If you have changes to report, please return your completed PRF (all pages) with the required verifications.  The PRF will explain what verifications you need to provide.  If you have no changes to report, you still need to fill out and return the PRF.


Returning Your PRF


You can send your completed PRF back through the U.S. mail, or you can upload your PRF and verifications through your online ‘MyAccount.’  You must complete and return your PRF, even if you have no changes to report.


You do not need to have an interview as part of the PRF process, unless DSS decides we need more information or if something is unclear.


If you do not complete the PRF, your benefits may stop, even if you did not have any changes to make.  If you complete the PRF late, DSS will treat it as a new application and can reopen your SNAP case--but the benefits will start again as of the date we received the report.


Bottom line:  please complete and return the PRF, even if nothing has changed.  Thank you.