Refund Protection Program Frequently Asked Questions
ANSWER: This helps assure that your refund will not be stolen by someone who may have stolen your identity or has made a fraudulent claim.
QUESTION 2: Where did DRS get my personal information?
ANSWER: All the taxpayer specific information comes from public records but the responses will usually only be familiar to the actual taxpayer.
QUESTION 3: Why was I selected to go through this process?
ANSWER: Some of the information from the tax return submitted in your name has automatically triggered this further review. All you have to do is correctly answer a few questions specific to your identity when you call the toll free number on the letter.
QUESTION 4: What if I elect not to answer the questions?
ANSWER: DRS cannot release your refund until assured that your refund is not being issued to someone posing as you.
QUESTION 5: What happens if I make a mistake and answer the questions incorrectly?
ANSWER: You will be able to answer a second short series of questions.
QUESTION 6: What if I cannot answer the second set of questions?
ANSWER: Your refund cannot be released until our tax investigations staff works with you to confirm your identity.
QUESTION 7: How can I be sure that the DRS notice is not some sort of identity theft scam?
ANSWER: The DRS notice you receive will provide a specific, secure toll-free telephone number (855-842-1441). Note that this is the only way to contact DRS in order to quickly clear a refund that is due to you.