Connecticut State Department of Revenue Services

DRS will be holding a webinar on Wednesday, May 14, 2025, at 10:00 a.m.  This session will provide an overview of the sales and use tax requirements pertaining to swimming pool installation, repair, cleaning and maintenance services.  Select here to register.

Refund Protection Program Frequently Asked Questions

QUESTION 1:  Why is DRS making me answer questions before issuing my Connecticut tax refund?

ANSWER: This helps assure that your refund will not be stolen by someone who may have stolen your identity or made a fraudulent claim.

QUESTION 2:  Where did DRS get my personal information?

ANSWER:  All the taxpayer specific information comes from public records but the responses will usually only be familiar to the actual taxpayer.

QUESTION 3:  Why was I selected to go through this process?

ANSWER:  Some of the information from the tax return submitted in your name has automatically triggered this further review. All you have to do is correctly answer a few questions specific to your identity.

QUESTION 4:  What if I elect not to answer the questions?

ANSWER: DRS cannot release your refund until assured that your refund is not being issued to someone posing as you.

QUESTION 5: What happens if I make a mistake and answer the questions incorrectly?

ANSWER: You will be able to answer a second short series of questions.

QUESTION 6:  What if I cannot answer the second set of questions?

ANSWER:  Your refund cannot be released until our tax investigations staff works with you to confirm your identity.

QUESTION 7:  How can I be sure that the DRS notice is not some sort of identity theft scam?

ANSWER:  The DRS notice you receive will provide a specific, secure toll-free telephone number (855-842-1441).  Note that this is the only way to contact DRS in order to quickly clear a refund that is due to you.