NOTICE: Walk-in services at all DRS branch office locations remain suspended. Email DRS at Email the Priority One Taxpayer Assistance Program: Please check our Frequently Asked Questions page.

What Can I Expect From Taxpayer Advocate

The DRS staff member assigned to your case will listen to your point of view and work with you to address your concerns. You can expect the Taxpayer Advocate to provide you with:

  • An impartial look at your problem;
  • Timely acknowledgment;
  • The name and phone number of the individual assigned to your case;
  • Updates on progress;
  • Time frames for action;
  • Timely resolution;
  • Courteous service; and
  • Confidentiality of tax information.