The DRS Problem Resolution/Taxpayer Advocate Office works to resolve taxpayer issues after the usual channels of dispute resolution have been exhausted.
The Taxpayer Advocate's office can:
- ensure fair and consistent application of Connecticut's tax law and department policies;
- provide a fresh look at individual tax situations that have exhausted all other administrative avenues;
- problem-solve and suggest options to taxpayer dilemmas;
- negotiate to resolve impasses between the department and taxpayers;
- provide an alternative to the standard lines of communications presently available to taxpayers within the department;
- provide another access point to department information;
- advocate for individual taxpayer concerns when "significant hardship" situations occur.
The advocate cannot:
- change Connecticut's tax law for individual situations;
- interfere with normal processing systems unless a documented hardship situation exists;
- change time limits for filing, payment or refunds;
- act as legal counsel for individual situations; or
- help you with your federal income tax or taxes you pay to other states
- assist with audit adjustments
- answer audit bill questions
- answer or assist with Earned Income Tax Credit cases
- assist with appellate process
- assist with Offer of Compromises
- assist with Payment plans
- assist with Amnesty questions or issues
- handle individual DRS employee complaints. (Please ask to speak with Supervisor or Manager of the area assisting you)
- Is your problem related to the Earned Income Tax Credit: Visit CT EITC Program for further clarification or assistance.
- Do you need a payment plan?
- Do you have Business Entity Tax question?
- Did you receive a Non filer notice from the Department? - Contact the number on the notice.
- If you have been denied a refund or credit you can file a protest. Follow the instructions on the letter for the protest process or visit the Protest process information page.
- Need assistance with Offer in Compromise?
- Audit, Collection & Enforcement Notices, please call the number on the notice and speak with the person assigned to your case.
- If you have a billing question contact the number on the bill or notice.