DRS COVID-19 RESPONSE: FREQUENTLY ASKED QUESTIONS
First Posted: March 2020
Recent Update: March 2021

Select a topic:

• General Information
• Federal Stimulus Checks
• CARES Act
• CT Business Recovery Grants (added January 2021)
• Archive

General Information

Will DRS be available to assist taxpayers during the COVID-19 outbreak?

Yes. DRS employees are answering emails and phone calls; processing returns, payments, and refunds; and completing other essential agency functions.

How can I contact DRS during the COVID-19 outbreak?

If you have a question or need assistance, visit the DRS website for many answers and updated information. Taxpayers may also email DRS at drs@po.state.ct.us, or call DRS during regular business hours (between 8:30 a.m. to 4:30 p.m.) at 860-297-5962.

Are DRS walk-in services available?

No. Walk-in services at DRS branch offices in Hartford, Waterbury, Norwich, and Bridgeport have been suspended until further notice. However, DRS now offers remote assistance by videoconference. Taxpayers can schedule an appointment to receive DRS tax assistance from the comfort of their own homes, from a trained DRS professional during normal business hours. To schedule an appointment, please call 860-297-5770.

Has DRS issued guidance on Public Act 2021-3, regarding Connecticut tax impact for employees working remotely during Covid-19 for tax year 2020? (3/31/2021)

Taxpayer Services Special Bulletin TSSB 2021-1, Update to Commissioner’s Bulletin – Issued March 26^th, 2021

Commissioner's Bulletin - Issued March 5th, 2021

What public announcements has DRS made in response to the COVID-19 outbreak and emergency declarations issued by Gov. Lamont?

8/04/2020: Did You Miss the July 15th tax filing deadline? File Your Connecticut income tax return as soon as possible

7/16/2020: DRS Reminder: Application deadline for municipalities to submit Neighborhood Assistance Act proposals is July 31st

7/07/2020: Reminder: Connecticut Individual Income Tax Returns and Payments Due July 15th

6/26/2020: Reminder: Single-Use Plastic Bag Fee Suspension Set to Expire June 30th

5/28/2020: DRS Reminds Taxpayers of June 1 Deadline: Filing and Payment Due Date for Sales and Room Occupancy Tax

5/26/2020: DRS Reminds Taxpayers of Services Available

5/08/2020: DRS extends deadlines for filing certain administrative protests and tax appeals

5/05/2020: DRS Extends Application Deadline for Municipalities to Submit Neighborhood Assistance Act Proposals

4/29/2020: DRS Reminds Connecticut Employers of Withholding Tax Return Due Date

4/18/2020: DRS Reminder: File Your Connecticut Individual Income Tax Returns Electronically

4/17/2020: DRS Announces Priority One Taxpayer Assistance Program

4/14/2020: DRS Extends Filing Payment Deadlines for Certain State Tax Returns to Align with Federal Changes

3/30/2020: State Extends Filing and Payment Deadlines for Sales Tax and Room Occupancy Tax

3/30/2020: Connecticut's Single-Use Plastic Bag Fee Temporarily Suspended

3/30/2020: DRS issues waiver of certain International Fuel Tax Agreement requirements

3/20/2020: DRS extends filing, payment deadlines for personal income tax returns to July 15, 2020

3/17/2020: DRS branch offices closed to the public

3/16/2020: DRS extends filing deadline for certain annual state business tax returns

Federal Stimulus Checks

Where can I get more information about my federal stimulus check?

Stimulus checks – also known as Economic Impact Payments – are administered by the federal government's Internal Revenue Service (IRS), not the State of Connecticut. More information can be found on the IRS website:

Economic Impact Payment Information Center

Get My Payment Frequently Asked Questions

CARES Act

Office of the Commissioner Guidance - OCG-10, Regarding the Connecticut Tax Implications of the CARES Act

Office of the Commissioner Guidance - OCG-11, Regarding Depreciation of Qualified Improvement Property for Connecticut Tax Purposes

CT Business Recovery Grants

During the week of January 4, 2021, I was notified that I received a CT Business Recovery Grant, and I have a question. Who can I contact at DRS?

DRS has established a dedicated phone line for these inquiries: 860-297-5999. Please call and be prepared to leave your name and contact information. DRS will work with the Department of Economic and Community Development (DECD) to determine the best way to follow up with you. More information about CT Business Recovery Grants can be found here.