DRS COVID-19 RESPONSE: FREQUENTLY ASKED QUESTIONS
First Posted: March 2020
Recent Update: January 2021
Select a topic:
- General Information
- Federal Stimulus Checks
- CARES Act
- CT Business Recovery Grants (added January 2021)
Will DRS be available to assist taxpayers during the COVID-19 outbreak?
Yes. DRS employees are answering emails and phone calls; processing returns, payments, and refunds; and completing other essential agency functions.
How can I contact DRS during the COVID-19 outbreak?
If you have a question or need assistance, visit the DRS website for many answers and updated information. Taxpayers may also email DRS at email@example.com, or call DRS during regular business hours (between 8:30 a.m. to 4:30 p.m.) at 860-297-5962.
Are DRS walk-in services available?
No. Walk-in services at DRS branch offices in Hartford, Waterbury, Norwich, and Bridgeport have been suspended until further notice. However, DRS now offers remote assistance by videoconference. Taxpayers can schedule an appointment to receive DRS tax assistance from the comfort of their own homes, from a trained DRS professional during normal business hours. To schedule an appointment, please call 860-297-5770.
What public announcements has DRS made in response to the COVID-19 outbreak and emergency declarations issued by Gov. Lamont?
5/26/2020: DRS Reminds Taxpayers of Services Available
3/17/2020: DRS branch offices closed to the public
Where can I get more information about my federal stimulus check?
Stimulus checks – also known as Economic Impact Payments – are administered by the federal government's Internal Revenue Service (IRS), not the State of Connecticut. More information can be found on the IRS website:
Office of the Commissioner Guidance - OCG-10, Regarding the Connecticut Tax Implications of the CARES Act
Office of the Commissioner Guidance - OCG-11, Regarding Depreciation of Qualified Improvement Property for Connecticut Tax Purposes
During the week of January 4, 2021, I was notified that I received a CT Business Recovery Grant, and I have a question. Who can I contact at DRS?
DRS has established a dedicated phone line for these inquiries: 860-297-5999. Please call and be prepared to leave your name and contact information. DRS will work with the Department of Economic and Community Development (DECD) to determine the best way to follow up with you. More information about CT Business Recovery Grants can be found here.