NOTE: From September 12th 2019 through September 25th 2019 , there will be only one Public Transit Inspector available to conduct vehicle inspections.  Please plan ahead with the Public Transit Inspectors and schedule your inspections accordingly.  During this period, please schedule inspections only using the contact information for Michael MacDougall at the bottom of the webpage. Thank you. 

 

Regulatory and Compliance Unit

The Regulatory and Compliance Unit of the Bureau of Public Transportation oversees the regulation of livery operators, transportation network companies, taxicabs companies, moving companies, and motorbus companies.

Language Assistance / Translation Services and ADA Services

Meeting facilities at CTDOT are ADA accessible. In addition, language assistance / translation services for public hearings conducted at CTDOT may be requested by contacting the Department’s Language Assistance Call Line at (860) 594-2109. Requests should be made at least five (5) business days prior to the meeting. Persons having a hearing and/or speech disability may dial 711 for Telecommunications Relay Service (TRS) and instruct the operator to contact (860) 594-2243. Language assistance and ADA services are provided at no cost to the public, and efforts will be made to respond to timely requests for assistance.

Our staff at the Regulatory and Compliance unit proudly speak the following languages: English, Arabic, French, Italian, Portuguese, and Spanish.

Office Hours

WE WILL HAVE ENHANCED CUSTOMER SERVICE DAYS AND HOURS BEGINNING THE WEEK OF OCTOBER 5, 2015.  This is a permanent change to better assist you.   

For business that must be completed in person, the Unit's Days and Office Hours are now :

Tuesdays Wednesdays and Thursdays

9:00 a.m. - 11:30 a.m. and 1:00 p.m. to 3:30 p.m..

For more than four (4) transactions, please make an appointment by calling or emailing one of the License and Application Analysts listed at the bottom of our webpage.

**Important update to Insurance Documentation Requirements related to all Permit and Certificate Holders.**
Please read this memo regarding the ACORD Certificate of Insurance before visiting us for a transaction.

Complaints

Taxi, livery and household goods carrier company complaints must be filed in writing; no complaints will be taken over the phone. 

Please use the Taxi, Livery or Household Goods Complaint Form (revised January, 2019). This PDF form is fillable in the free version of Adobe Reader available at http://get.adobe.com/reader/. Save and retain a copy of the completed form to your computer for your records.  You may submit via email directly from the form or attach it to an email addressed to DOT.Taxi-Livery-Complaints@ct.gov.

Moving?

Use this convenient checklist to protect yourself when moving your household.

Your Rights And Responsibilities When You Move from the U.S. Department of Transportation and Federal Motor Carrier Safety Administration

Household Goods Movers with a Certificate to operate from CTDOT

Special Power of Attorney:  Used in conjunction with all of the Applications below, where an Agent/Attorney-in-fact will be conducting business on behalf of a Principal.  Valid for use at CONNDOT  for two years from the date of execution.  General instructions provided.  Staff cannot answer legal questions related to this document; please consult your attorney or business manager for detailed advice if required.   This is the only Power of Attorney format that the Regulatory and Compliance Unit will accept for the application process.  Original must be presented, and will be returned.

NOTE:  If you are conducting any automotive transaction such as registering a car or transferring a plate at the CT Department of Motor Vehicles, you will ALSO need the DMV-specific Power of Attorney. Go to the DMV Forms web page, scroll down for 'Special Power of Attorney', print it, and have it filled out completely for use at the DMV. They will not accept the DOT form.

To Revoke a Power of Attorney:  The two forms below must be filled out completely, notarized, and the originals submitted in person to the Regulatory and Compliance Unit. You must also provide copies to the Attorney–in-Fact, and provide proof of delivery with your submission.. Please call the information line for an appointment to coordinate the submission.

Criminal History Multi-year update Form:  All Taxi certificate holders and Livery, HHG and Bus permit holders are required to complete a multi-year update for their state criminal history. Follow the link below for the form; this form can also be used for NEW applications related to Livery, HHG and Bus. If you are filing a NEW Taxi application, use the form linked to one of the 5 applications in the Taxicab section below.

TNC Registration:  New registrations or annual renewals for a Transportation Network Company must complete the form below.

Livery Applications:  All Livery Applications have been revised.  To speed the application process and avoid applications being returned because of missing or incomplete information, please read the Information Sheet included with each application for a summary of important facts and an explanation of the steps involved in completing the application process.     

Taxicab Applications:  All Taxicab Applications have been revised.  To speed the application process and avoid applications being returned because of missing or incomplete information, please read the Information Sheet included with each application for a summary of important facts and an explanation of the steps involved in completing the application process.

Please take note of changes to requirements for the colors of Taxi vehicles and Taxi roof signs. Taxi vehicles can remain the factory paint color. In addition, the roof sign regulations no longer require a hole in the roof for the power wire to pass inside the roof panel, nor that the roof sign be attached permanently; magnetically attached signs with the power wire on the outside of the vehicle are acceptable. Click for text details.

 Click for a photographic example of an installed magnetic sign. Note that company info graphics have not been installed on this vehicle.

Household Goods Carrier Applications:  All Household Goods Carrier Applications have been revised.  To speed the application process and avoid applications being returned because of missing or incomplete information, please read the Information Sheet included with each application for a summary of important facts and an explanation of the steps involved in completing the application process.     

Motorbus Applications:  All Motorbus Applications have been revised.  To speed the application process and avoid applications being returned because of missing or incomplete information, please read the Information Sheet included with each application for a summary of important facts and an explanation of the steps involved in completing the application process.     
Taxicabs

   Taxicab Rates from Bradley International Airport

Taxicab rates from Bradley International Airport to every town in Connecticut (and to some major attractions) are regulated by ConnDOT.

   Official Driver Taxi Trip Record Form

Official form for taxi drivers to complete for trips taken.

Inspections and Wheel Chair / Mobility Aid Vehicles

   Lettering Specifications for Bus-Type Vehicles

   Guidance for Inspection of Motorcoaches by CTDMV That Require Reciprocity Stickers

   Types of Vehicles That Require Inspections and Re-inspections

   CTDOT Vehicle Inspection Criteria for Livery and Motorbus Vehicles

This checklist provides what will be inspected for Livery and Motorbus vehicles.

   Mobility Aid Vehicle Inspection Guide

   Safety Equipment Guide

Under Federal DOT regulations, the Federal Motor Carrier Safety Administration (FMCSA) requires that the following class of vehicles be inspected YEARLY by a qualified commercial mechanic: 1) all vehicles over 18,000 pounds used in INTRASTATE livery or charter bus service, and 2) all vehicles over 10,000 pounds used in INTERSTATE livery or charter bus service and 3) all vehicles transporting MORE than eight (8) passengers including the driver for compensation in INTER or INTRASTATE livery or charter bus service. The annual inspection reports must be carried in the vehicle and produced as proof of compliance in the event of a roadside inspection.

Contact the FEDERAL DOT FMCSA regional office in Glastonbury, or the CTDMV Commercial Safety Division in Wethersfield for further guidance. Regulations for the annual inspection requirement can be found at Federal Code of Regulations 49 CFR 396. Specific criteria for the qualifications of the mechanic can be found at 49 CFR 396.17(d) or (e). Subpart G of the appendix gives the actual list of items required to be included in the inspection. The following link to 49 CFR Appendix G to subchapter B of chapter III sets out the Minimum Periodic Inspection Standards for the required yearly inspection. This link is not an FMCSA link and is provided for informational purposes: https://www.law.cornell.edu/cfr/text/49/appendix-G_to_subchapter_B_of_chapter_III

Related Links and Information

R & C Administrative Decisions

Administrative Law Unit

Mileage Calculator (xls)

License and Application Analysts

Valerie 860-594-2868 valerie.seery@ct.gov
Luis 860-594-2849 luis.maldonado@ct.gov
Linda 860-594-2828 linda.sidote@ct.gov

Public Transit Inspectors

Carlos 860-594-2871 carlos.redick@ct.gov
Michael 860-594-2898 michael.macdougall@ct.gov

ACT Accounts Examiner

Elhassan 860-594-2870 Elhassan.Aitelqadi@ct.gov