CALL 211 INFO LINE and press #3 and #1 if you are homeless or in a housing emergency. The state and federal government have taken a number of steps to help protect homeowners and renters impacted by the COVID-19 outbreak.

FAQ

  • What to do if you received a letter that your application is incomplete?

    Here are some tips on making sure you have the right documentation:

    • Do you have an adequate rental arrears schedule that shows past due rent month by month?
    • Do you have two months-worth of income documentation. Remember, the amount of documentation depends on the frequency of your pay period. For example, if you get paid weekly, provide 8 pay statements; if you get paid bi-weekly, provide 4 pay statements.
    • Did you provide an up-to-date lease or rental agreement?
    • Did you reference the Documentation Matrix to make sure you are providing acceptable supporting docs?
    • Did you complete every section of the application including all documentation?
  • Password/ Login Reset

    You can call our call center (1-844-864-8328) during regular business hours to get your password reset.

  • The Landlord is unresponsive, or has the wrong email assigned to them

    If you have submitted an application for UniteCT, but your landlord has not completed their section, in order to be eligible for funding, both the tenant and landlord need to submit their parts of the application.

    If your landlord has already received an invite link, please have them complete the application at their earliest convenience. 

    If you have already completed your application but accidentally submitted the wrong email for your landlord, please go into the “Landlord Info” tab and click the "edit" button in the top right corner. Make sure to click save so this information is up to date!

  • Status Update?

    You can log into your portal at any time and check the status of your application under the “case” tab. We are assigning completed applications to case managers multiple times a day. If your case manager needs more information from you, they will reach out directly via email.

  • To add documents or edit your application:

    For applicants who are in the process of submitting an application that has missing or incorrect information, there is now an “edit” button on the top right of each section for changes to be made or documents to be added to your application. Make sure to click save so this information is uploaded. Please do not email in documents, add them to the portal and they will be reviewed by your case manager once assigned.

  • What is UniteCT?

    UniteCT is a response to the housing issues associated with the onset of COVID-19. The Department of Treasury has made over $25 billion available to assist households in the US that are unable to pay rent and utilities due to COVID-19. Connecticut has received $235 million dollars, and will allocate these funds to eligible individuals and households.

  • What does UniteCT help pay for?

    Eligible individuals and households may receive funding to pay for arrears, rental arrears, and prospective rent assistance. Assistance is dependent on the continued availability of funds in the program; 

    • Maximum of twelve (12) months total assistance per applicant household (additional three months available in extenuating circumstances)
    • Total amount of assistance may not exceed fifteen (15) total months
    • Up to six (6) months pay be applied to outstanding rental and/or utility arears (electric utilities only). The six-month window begins on the date of the application
    • Rental arrears must be addressed by the program in some manner prior to receiving funds for prospective rents
  • What does arrears mean?
    Arrears is defined as money that is owed and should have been paid earlier. UniteCT will help pay for utility and rent arrears. This means UniteCT will help pay for money owed in utilities and rent payments.
  • Who can apply?

    Tenants can submit an application for their household, and landlords can initiate an application for their landlords. For more information about the tenant-landlord agreement, click here.

  • What is Yardi?
    Yardi is the software provider for the UniteCT program. UniteCT is using their Rent Relief system to host the online application. Yardi has made it easier for more individuals and families to apply for UniteCT because everything is online in one place. You can start your application, submit, and check your progress all in your application portal
  • How does Yardi use my information? Is it safe?
    Information you provide will be used for determining your eligibility for state assistance. Yardi will not provide your information to third parties, except as needed to determine your eligibility for rent relief, comply with federal reporting and audit requirements, and evaluate or research the program. It is a highly secure and safe system.
  • What if I don’t have an email?
    You can create a free, secure, encrypted email through Proton Mail at https://protonmail.com
  • Who is eligible?

    To be eligible, you must satisfy all of the following requirements.

    • Be a permanent or primary resident of the State of Connecticut. 
    • Demonstrate need for assistance at the time of or prior to application as reflected by the eligibility criteria set forth below. 
    • Meet the definition of “eligible household”. 
    • Complete the online application in full and upload all necessary supporting documentation 

    An “eligible household” is defined as a renter household in which one or more individuals meets all of the following criteria:

    • Qualifies for unemployment or has experienced a reduction in household income, incurred significant costs, or experienced a financial hardship due to COVID-19; and  
    • Demonstrates a risk of experiencing homelessness or housing instability; and  
    • Certifies household income at or below 80% of the HUD Area Median Income (AMI). 
  • How long will the funds last?
    All funds must be committed by September 2021 and distributed by December 2021. Once all the funds have been committed, UniteCT will no longer accept applications.
  • What paperwork should I prepare before starting the application?
    You can click here and see a list of expected documentation, starting on p. 6
  • How do I know if my income is below 80% of HUD’s Annual Median Income (AMI)?
  • Does UniteCT require that my landlord participates in the application process?

    Yes! More information about the tenant landlord agreement can be found here

  • Does UniteCT prioritize a specific group?

    Eligible applicants will be prioritized if the households meets either of the following criteria:

    • Eligible household has an income less than 50% of area median income; or
    • One or more members of the household has:
      • Been unemployed as of the date of the application; and
      • Been unemployed beginning on or after March 13, 2020; and
      • Not been employed within 90 days prior to the submittal of this application
  • If approved, where do the funds go? How much will I be paid on my behalf?
      • Prospective rental assistance will be issued as a single lump sum payment to eligible landlords covering a three (3)-month period; 
      • Applicants are required to submit an application every three (3) months (recertification) to continue receiving prospective rental assistance; 
  • My application has been approved, what’s next?
    • Once you submit your application, you will be given a case number. You can use this case number to track your case within the same portal you used to submit your application.  
    • Once an application is fully approved funds are disbursed to the landlord and utility companies on behalf of the tenant. 
    • If you may be eligible for more than 3 months’ of prospective rent, you must recertify to receive the rest of your additional funds. 
  • What if my landlord or electric company does not want to participate?
    • UniteCT requires both the Tenant and Landlord to participate in the application process.
    • Tenants should reach out to their landlords to the best of their ability.
    • Landlord outreach will be considered complete if:
      • The Department has sent a request for participation in writing, by email, to the landlord, and the addressee does not respond to the request within 14 calendar days after mailing;
      • Or the grantee has made at least three attempts by phone, text, or e-mail over a 10 calendar day period to request the landlord or electric provider’s participation;
      • Or a landlord confirms in writing that the landlord does not wish to participate.
    •  UniteCT does not require authorization from your electric company. If your application is successfully completed, your electric company will receive payment for your arrearages.  Applicants are encourage to work with their electric company if their arrearages are more than $1,500.  Statewide Legal Services could provide assistance with those conversations.
  • What if I don’t have access to a phone or computer to submit the application?
    • You can ask your friends, family, neighbors, local school, or library to access their computer. The online software portal, called Yardi, is secure and can be accessed on a public device. Make sure to save your username and password. All documentation will be emailed to the email account you used to create your Yardi account. Remember to save your application often so you can access it on multiple devices.
    • You can also visit your local Housing Counseling Agency (HCA) and someone there can help you with your application. See the chart below to find a HCA near you. 
    • Yardi also provides training videos within the application. You can find these resources by clicking the “?” in the top right corner. This is the help center, and you can search their database with any questions you might have. UniteCT will also come out with training videos that will be posted on this website. Check back for updates. 
    • You can also call 1-844-UniteCT (1-844-864-8328) or email DOH-UniteCT@ct.gov.
    BNT (Bridgeport Neighborhood Together) 570 State Street, Bridgeport, CT 06604 203-290-4255
    Capital for Change 10 Alexander Drive, Wallingford, CT 06492 203-789-8690
    Community Renewal Team 555 Windsor Street, Hartford, CT 06120 860-560-5501
    Mutual Housing Association of Greater Hartford 95 Niles Street, Hartford, CT 06105 860-206-5270

    Mutual Housing Association of South Central CT
    (Neighborhood Housing Works New Horizon)

    235 Grand Avenue, New Haven, CT 06513 203-562-4514
    Neighborhood Housing Services of New Britain 223 Broad Street, New Britain, CT 06053 860-224-2433
    Neighborhood Housing Services of New Haven 333 Sherman Avenue, New Haven 06511 203-562-0598
    Neighborhood Housing Services of Waterbury 193 Grand Street, 3rd floor, Waterbury, CT 06702 203-753-1896
    The Workplace 1000 Lafayette Blvd, Suite 501, Bridgeport, CT 06604 203-610-8500
    Urban League of Greater Hartford 140 Woodland Street, 4th floor, Hartford, CT 06105 203-527-0147
    Urban League of Southern Connecticut 137 Henry Street, Suite 202, Stamford, CT 06901 203-327-5810

     

  • What if I need help while completing the application?
    You can visit your local Housing Counseling Agency (HCA) and someone there can help you with your application. You can also call 1-844-UniteCT (1-844-864-8328) or email DOH-UniteCT@ct.gov.

     BNT (Bridgeport Neighborhood Together)         570 State Street, Bridgeport, CT 06604   203-290-4255
     Capital for Change  10 Alexander Drive, Wallingford, CT 06492  203-789-8690
     Community Renewal Team  555 Windsor Street, Hartford, CT 06120  860-560-5501
     Mutual Housing Association of Greater Hartford   95 Niles Street, Hartford, CT 06105  860-206-5270

     Mutual Housing Association of South Central CT
    (Neighborhood Housing Works New Horizon)

     235 Grand Avenue, New Haven, CT 06513  203-562-4514
     Neighborhood Housing Services of New Britain  223 Broad Street, New Britain, CT 06053  860-224-2433
     Neighborhood Housing Services of New Haven  333 Sherman Avenue, New Haven 06511  203-562-0598
     Neighborhood Housing Services of Waterbury  193 Grand Street, 3rd floor, Waterbury, CT 06702  203-753-1896
     The Workplace  1000 Lafayette Blvd, Suite 501, Bridgeport, CT 06604  203-610-8500
     Urban League of Greater Hartford  140 Woodland Street, 4th floor, Hartford, CT 06105  203-527-0147
     Urban League of Southern Connecticut  137 Henry Street, Suite 202, Stamford, CT 06901  203-327-5810

  • Who is ineligible for UniteCT?
    • Applicant who are currently receiving other federal or state housing assistance* 
    • Applicant or co-applicant cannot provide third-party verification of occupancy of the unit (such as a lease, utility bill, or other third-party documentation). 
    • Applicant is subleasing the unit. 
    • Applicant does not provide supporting documentation necessary to determine compliance with the eligibility requirements and support of amount of assistance required. 
    • **An eligible household that occupies a federally subsidized residential unit may receive UniteCT assistance, provided that UniteCT funds are not applied to costs that have been or will be reimbursed under any other federal assistance. If an eligible household received a monthly federal subsidy and the rent is adjusted according to changes in income, the renter household may receive UniteCT financial assistance for the tenant-owed portion of rent or utilities that is not subsidized. An analysis of income and sources of assistance will be performed in order to ensure no duplication of benefits exists. 
  • What if I do not qualify for UniteCT?
  • If I am receiving SNAP, do I have to report these benefits under the income section?

    No. For the purposes of UniteCT, SNAP does not count as income.  

  • Outreach Partners: How can I advertise UniteCT to people I know?
    • In an attempt to provide consistency to the residents of Connecticut, we have options for branded marketing material to be utilized. We appreciate partners sharing the information about the program to their circles to help get the word out throughout the state. 
    • Click here to download our general flyer. 
    • Our social media channels are updated regularly
    • More social media content (i.e. flyers, posters, posts, stories, etc) will be added to the website soon. Please check back for more updates. 
  • Outreach Partners: How can I advertise UniteCT to people I know?
    • In an attempt to provide consistency to the residents of Connecticut, we have options for branded marketing material to be utilized. We appreciate partners sharing the information about the program to their circles to help get the word out throughout the state. 
    • Click here to download our general flyer. 
    • Our social media channels are updated regularly
    • More social media content (i.e. flyers, posters, posts, stories, etc) will be added to the website soon. Please check back for more updates. 

  • Can someone living in federal subsidized housing apply to UniteCT?

    Anyone can apply, but someone receiving other federal or state housing assistance will be presumed to be ineligible based on the duplication of benefits, and will receive a notice of ineligibility. They will have the opportunity to appeal to provide extenuating circumstances to explain why their assistance is not duplicative and they should receive UniteCT assistance.