CALL 211 INFO LINE and press #3 and #1 if you are homeless or in a housing emergency. The state and federal government have taken a number of steps to help protect homeowners and renters impacted by the COVID-19 outbreak.

FAQ

  • What to do if you received a letter that your application is incomplete?

    Do you have an adequate rental arrears schedule that shows past due rent month by month?

    o   If you owe rent and did not upload a document under the "Past Rent Due" section in the Documents tab, please download and fill out the Rental Arrears Form.

    Do you have two months-worth of income documentation? 

    o   Remember, the amount of documentation depends on the frequency of your pay period. For example, if you get paid weekly, provide 8 pay statements; if you get paid bi-weekly, provide 4 pay statements.

    o   If you do not make any income, please fill out the "Income Attestation Form" and upload it to the “other income” section under your Income tab.

    Did you provide an up-to-date lease or rental agreement?

    o   If you do not have a lease, you can create a rental agreement with your landlord and include the following information: terms of the rental agreement, monthly rent amount, and number of adult occupants. Make sure both the tenant and landlord sign this agreement. 

    Did you complete every section of the application including all documentation?

    o   There should be blue check marks next to all your tabs. 

    Did you reference the Documentation Matrix to make sure you are providing acceptable supporting documents?
       
    o   If you need help understanding the Document Matrix, you can contact your local Housing Counseling Agency.

  • What is UniteCT?

    UniteCT is a response to the housing issues associated with the onset of COVID-19. The Department of Treasury has made over $25 billion available to assist households in the US that are unable to pay rent and utilities due to COVID-19. Connecticut has received $235 million dollars, and will allocate these funds to eligible individuals and households.

  • What does UniteCT help pay for?

    Eligible individuals and households may receive up to $15,000 in funding to pay for rental arrears and prospective rent assistance; and up to $1,500 in electric utility arrearages. For more information, visit our Guidelines

  • What does arrears mean?
    Arrears is defined as money that is owed and should have been paid earlier. UniteCT will help pay for utility and rent arrears. This means UniteCT will help pay for money owed in utilities and rent payments.
  • Who can apply?

    Tenants can submit an application for their household, and landlords can initiate an application for their landlords. For more information about the tenant-landlord agreement, click here.

  • What is Yardi?
    Yardi is the software provider for the UniteCT program. UniteCT is using their Rent Relief system to host the online application. Yardi has made it easier for more individuals and families to apply for UniteCT because everything is online in one place. You can start your application, submit, and check your progress all in your application portal
  • How does Yardi use my information? Is it safe?
    Information you provide will be used for determining your eligibility for state assistance. Yardi will not provide your information to third parties, except as needed to determine your eligibility for rent relief, comply with federal reporting and audit requirements, and evaluate or research the program. It is a highly secure and safe system.
  • What if I don’t have an email?
    You can create a free, secure, encrypted email through Proton Mail at https://protonmail.com
  • Who is eligible for UniteCT?

    To be eligible, you must satisfy all of the following requirements:

    • Be a permanent or primary resident of the State of Connecticut.

    • Be a renter. (This program is not for homeowners) 

    • Certifies household income at or below 80% of the HUD Area Median Income (AMI). You can look up your AMI here.

    • Demonstrate that COVID-19 has made a negative financial impact on your life.
      • You can do this by demonstrating unemployment status, reduction in household income, significant costs incurred, or other financial hardships due to COVID-19

    • Demonstrates a risk of experiencing homelessness or housing instability.
  • How long will the funds last?
    All funds must be committed by September 2021 and distributed by December 2021. Once all the funds have been committed, UniteCT will no longer accept applications.
  • What paperwork should I prepare before starting the application?
    You can click here and see a list of expected documentation, starting on p. 6
  • How do I know if my income is below 80% of HUD’s Annual Median Income (AMI)?
  • Does UniteCT require that my landlord participates in the application process?

    Yes! More information about the tenant landlord agreement can be found here

  • Does UniteCT prioritize a specific group?

    Eligible applicants will be prioritized if the households meets either of the following criteria:

    • Eligible household has an income less than 50% of area median income; or
    • One or more members of the household has:
      • Been unemployed as of the date of the application; and
      • Been unemployed beginning on or after March 13, 2020; and
      • Not been employed within 90 days prior to the submittal of this application
  • If approved, where do the funds go? How much will I be paid on my behalf?

      • Rental arrearages and prospective rental assistance will be issued as a single lump sum payment to eligible landlords covering a three (3)-month period; 
      • Applicants are required to submit an application every three (3) months (recertification) to continue receiving prospective rental assistance; 
  • My application has been approved, what’s next?
    • Once you submit your application, you will be given a case number. You can use this case number to track your case within the same portal you used to submit your application.  
    • Once an application is fully approved funds are disbursed to the landlord and utility companies on behalf of the tenant. 
    • If you may be eligible for more than 3 months’ of prospective rent, you must recertify to receive the rest of your additional funds. 
  • What if my electric company does not want to participate?
    • UniteCT does not require authorization from your electric company. If your application is successfully completed, your electric company will receive payment for your arrearages.  Applicants are encourage to work with their electric company if their arrearages are more than $1,500.  Statewide Legal Services could provide assistance with those conversations.
  • What if I don’t have access to a phone or computer to submit the application?
    • You can ask your friends, family, neighbors, local school, or library to access their computer. The online software portal, called Yardi, is secure and can be accessed on a public device. Make sure to save your username and password. All documentation will be emailed to the email account you used to create your Yardi account. Remember to save your application often so you can access it on multiple devices.
    • You can also visit a UniteCT Community Resource Centers and someone there can help you with your application. See the chart below to find a Community Resource Centers  near you. 
    • Yardi also provides training videos within the application. You can find these resources by clicking the “?” in the top right corner. This is the help center, and you can search their database with any questions you might have. UniteCT will also come out with training videos that will be posted on this website. Check back for updates. 
    • You can also call 1-844-UniteCT (1-844-864-8328).

     

  • What if I need help while completing the application?
    You can visit your UniteCT Community Resource Center and someone there can help you with your application. You can also call 1-844-UniteCT (1-844-864-8328) or email DOH-UniteCT@ct.gov.


  • Who is ineligible for UniteCT?
    • Applicant who are currently receiving other federal or state housing assistance* 
    • Applicant or co-applicant cannot provide third-party verification of occupancy of the unit (such as a lease, utility bill, or other third-party documentation). 
    • Applicant is subleasing the unit. 
    • Applicant does not provide supporting documentation necessary to determine compliance with the eligibility requirements and support of amount of assistance required. 
    • Homeowners.

      *An eligible household that occupies a federally subsidized residential unit may receive UniteCT assistance, provided that UniteCT funds are not applied to costs that have been or will be reimbursed under any other federal assistance. If an eligible household received a monthly federal subsidy and the rent is adjusted according to changes in income, the renter household may receive UniteCT financial assistance for the tenant-owed portion of rent or utilities that is not subsidized. An analysis of income and sources of assistance will be performed in order to ensure no duplication of benefits exists.
       
  • What if I do not qualify for UniteCT?
  • If I am receiving SNAP, do I have to report these benefits under the income section?

    No. For the purposes of UniteCT, SNAP does not count as income.  

  • What if the landlord does not want to participate?
    UniteCT is focused on working with a tenant and landlord to maintain housing stability.  We have enhanced the program so that tenants who are unable to work with their current landlord can work with one of the UniteCT Resource Centers and/or Statewide Legal Services for additional support.  The goal of UniteCT will be to mediate and rebuild the current lease partnership through providing 100% arrearages and prospective rent up to $15,000 OR a security deposit and three months rent to relocate. 
  • How do I reset my password?

     You can click on the button "Forgot your password?" on your login page to reset your password. Also, you can call our call center (1-844-864-8328) during regular business hours to get your password reset.  

  • How do I check the status of my application?

    You can log into your portal at any time and check the status of your application under the “case” tab. We are assigning completed applications to case managers multiple times a day. If your case manager needs more information from you, they will reach out directly via email.

  • What if the landlord is unresponsive?

    If you have submitted an application for UniteCT, but your landlord has not completed their section, in order to be eligible for funding, both the tenant and landlord need to submit their parts of the application.

    If your landlord has already received an invite link, please have them complete the application at their earliest convenience. 

    If you have already completed your application but accidentally submitted the wrong email for your landlord, please go into the “Landlord Info” tab and click the "edit" button in the top right corner. Make sure to click save so this information is up to date!

  • How do I edit my application?

    For applicants who are in the process of submitting an application that has missing or incorrect information, there is now an “edit” button on the top right of each section for changes to be made or documents to be added to your application. Make sure to click save so this information is uploaded. Please do not email in documents, add them to the portal and they will be reviewed by your case manager once assigned.

  • How can I advertise UniteCT to people I know?
    • In an attempt to provide consistency to the residents of Connecticut, we have options for branded marketing material to be utilized. We appreciate partners sharing the information about the program to their circles to help get the word out throughout the state. 
    • Click here to download our general flyer. 
    • Our social media channels are updated regularly
    • More social media content (i.e. flyers, posters, posts, stories, etc) will be added to the website soon. Please check back for more updates. 
  • Can you apply to UniteCT if you're undocumented?

     All tenants and landlords who satisfy the eligibility criteria on our Guidelinesand provide the necessary documents listed on our Document Matrix are eligible to apply. Documentation status is not an eligibility criteria. If undocumented individuals do not qualify for UniteCT, they should reach out to CIRI for additional rent relief support. Contact information below. 

    Connecticut Institute for Immigrants and Refugees (CIRI)

  • What if I do not have a scanner? How can I upload my documents?

    You can use your phone as a scanner. This is helpful when you are trying to upload large documents (ex: lease) to your UniteCT application. Below is one example of a free app that you can download and use it as a scanner. 

  • What if the tenant changes landlords, who gets the money? The first landlord or the second landlord? (Example: The tenant moves during the UniteCT application process, the landlord sells their property during the application process, etc.)

    An application is unique to the specific tenant and landlord applying under a particular address. Overall, UniteCT funding will go to landlords who have active and current leases with their tenants. 

    • If the tenant moves during the application process, the tenant should create a new application with their new landlord. The new landlord will receive UniteCT funding. 
    • If the landlord sells the property during the application process, the tenant should reapply with their new landlord. The new landlord will receive UniteCT funding.
  • The program was recently updated to provide $15,000 to eligible households (instead of $10,000). If a landlord already received funding from UniteCT, and they are owed more now that the program has changed, what should they do?

    UniteCT has auditors who are going through the 2,000 previously awarded cases and sending an additional check to those landlords. The tenant and landlord do not have to do anything to request the additional funds. We have all the information we need in their file. Note: this is only for cases that already received funding. 

  • For new leases, the program will pay for security deposit and 3 months of prospective rent. How much can the security deposit be?

    The security deposit will be 1 month of rent.



  • For new leases that receive funding from UniteCT, does the security deposit belong to the tenant?

    Yes. It does not belong to UniteCT.


  • What information can I take to court or to a landlord to show proof of my UniteCT application?

    You can log into your UniteCT online portal and print information from your "Case" tab that contains a status update of your case, the "Pre-Eligibility" tab that contains verification of your eligibility for UniteCT, and the "Submit" tab that contains the Tenant Landlord Participation Agreement. This Participation Agreement can also be found on our website, click here.


  • What do I do if I am not eligible for UniteCT or need more help than the program offers financially to stabilize my housing?

    The UniteCT Resource Centers are providing different wrap around services to help tenants relocate. Here are some tools to help you find available units in your town: 

    You can also sign up for the housing authority's newsletter to receive updates when vouchers become available: CT Housing Choice Voucher Program (cthcvp.org)


  • What if both the tenant and landlord live in the same single-family home?
    The tenant and landlord must have separate addresses. No single-family home with certain family members acting as the "landlord" while others act as the "tenant" will qualify for the program. The only exception is if the landlord provides a legally enforceable lease.


  • Do I need to submit income verification for UniteCT?

    Only tenants living in a Qualified Census Tract do not need to submit income documents for UniteCT. Click here to see if you live in a Qualified Census Tract (QCT).

    Steps to navigate the website: 

    1. At the top, under "Select a State," click on Connecticut 
    2. On the right, click on the box "Color QCT Qualified Tracts (Zoom 7+),
    3. Then, type in your address in the Serach box and click "Go."
    4. If your address is under a QCT, it will show up in purple. This means you do not need to submit income verification for UniteCT. 

    Website: https://www.huduser.gov/portal/sadda/sadda_qct.html