Evaluation, Quality Management & Improvement Division

Contacts: Karin.Haberlin@ct.gov , Program Manager; Kristen.Miller@ct.gov 

FY21 Guidance to Providers for Consumer Satisfaction Survey

The FY21 Survey Deadline is September 30, 2021

Online Survey Information and Links

• You Can Take The DMHAS Consumer Satisfaction Survey Online! (standard survey)
• You Can Take The DMHAS Consumer Satisfaction Survey Online! (BHH survey)

 

• ¡Usted puede tomar la Encuesta de Satisfacción del Consumidor DMHAS en línea! (standard survey)
• ¡Usted puede tomar la Encuesta de Satisfacción del Consumidor DMHAS en línea! (BHH survey)

 

• Consumer Satisfaction Survey 2021 (English)
• Encuesta de satisfacción del consumidor 2021 (español)

 

Wallet card templates (Uses Avery 8371 business cards):

• English
• Spanish

List of Programs by Provider

Traditional Paper Survey Materials

English

• Consumer Satisfaction Survey Questionnaire - English
• Behavioral Health Home Consumer Satisfaction Survey - English (Used by BHH programs)
• Cover Memo - English

Spanish

• Consumer Satisfaction Survey Questionnaire – Spanish
• Behavioral Health Home Consumer Satisfaction Survey - Spanish (Used by BHH programs)
• Cover Memo - Spanish

 

Optional Materials

Quality of Life Instrument

• Optional Quality of Life Instrument - English
• QOL Instructions - English
• Optional Quality of Life Instrument - Spanish
• QOL Instructions - Spanish

Health Related Outcomes 

• Optional Health Related Outcomes - English
• Optional Health Related Outcomes - Spanish

 

Reports

• Consumer Satisfaction Survey 2020 Annual Report (coming soon)
• Consumer Satisfaction Survey 2019 Annual Report