Evaluation, Quality Management & Improvement Division

DMHAS Critical Incident Reporting

Effective November 1, 2022: 
Providers are no longer required to submit critical incident reports to DMHAS for staff and clients who test positive for COVID-19.  More info



Karin Haberlin, Program Manager, Karin.Haberlin@ct.gov
Kristen Miller, Associate Research Analyst, Kristen Miller@ct.gov
Chrishaun Jackson, Administrative Assistant, Chrishaun.Jackson@ct.gov

Critical incidents, as defined by The Connecticut Department of Mental Health & Addiction Services Commissioner's Policy Statement Chapter 6.26, are incidents that may have a serious impact on DMHAS clients, staff, funded agencies or the public, or may bring about adverse publicity.  
Verbal notification is expected within three hours to either the Office of the Commissioner Regional Manager or state-operated Local Mental Health Authority for incidents of a very serious or high-profile nature such as an untimely death of a client, alleged client abuse by a staff member, an alleged serious crime by a client or staff member, an AWOL or a program evacuation.

After normal hours, a verbal report is made by calling the switchboard at Connecticut Valley Hospital at 860-262-5000 and requesting that the CVH Switchboard contact the Community Services Division Manager who is on-call. Critical incidents that occur within DMHAS' Young Adult Services (YAS) Programs should be called in directly to DMHAS' YAS staff. 

An electronically submitted written report is required within one business day.   
Access to the online Critical Incident reporting application is limited to specific users of LMHA or PNP addiction treatment agencies.