Managed Services Division (MSD)
Behavioral Health Homes
Colleen Harrington, Director (860) 418-6626 
Katharine Willis, LCSW, Clinical Manager, (860) 418-6848
What is a Behavioral Health Home?
A Behavioral Health Home is an innovative, integrated healthcare service delivery model that is recovery-oriented, person and family centered and promises better patient experience and better outcomes than those achieved in traditional services. The Behavioral Health Home service delivery model is an important option for providing a cost-effective, longitudinal “home” to facilitate access to an inter-disciplinary array of behavioral health care, medical care, and community-based social services and supports for both adults and children with chronic conditions. 

What are the components of a Behavioral Health Home?

  • Comprehensive care management;
  • Care coordination;
  • Health promotion;
  • Comprehensive transitional care;
  • Individual and family support;
  • Referral to community and support services; and
  • Health information technology
What are the goals of Behavioral Health Home Initiative? 
  • Achieve the Triple Aim of improving individual experience of care, improve population health, and reduce per capita health care costs;
  • Implement and evaluate the Behavioral Health Home model as a way to achieve accessible, high quality integrated health care;
  • Demonstrate cost-effectiveness in order to justify and support the sustainability and spread of the model;
  • Support behavioral health practice sites by increasing available primary care resources and enhancing care coordination to result in improved quality of care and patient outcomes; and
  • Decrease unnecessary inpatient hospitalization and emergency room visits.
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