9-1-1 Statistical Reports

9-1-1 Call Volume Reports

Year-to-date data on call volume by PSAP:

• 2021 First Quarter Call Volume by PSAP
• 2021 Second Quarter Call Volume by PSAP

Archived data on call volume by PSAP:

• 2020 9-1-1 Call Volume Report
  • Map - 2020 Total 9-1-1 Calls
  • Map - 2020 Wireless 9-1-1 Calls
  • Map - 2020 Wireline 9-1-1 Calls
  • Map - 2020 VoIP 9-1-1 Calls
  • Map - 2020 Text 9-1-1 Calls
• 2019 9-1-1 Call Volume Report
  • Map - 2019 Total 9-1-1 Calls
  • Map - 2019 Wireless 9-1-1 Calls
  • Map - 2019 Wireline 9-1-1 Calls
  • Map - 2019 VoIP 9-1-1 Calls
  • Map - 2019 Text 9-1-1 Calls
• 2018 9-1-1 Call Volume Report
  • Map - 2018 Total 9-1-1 Calls
  • Map - 2018 Wireless 9-1-1 Calls
  • Map - 2018 Wireline 9-1-1 Calls
  • Map - 2018 VoIP 9-1-1 Calls

9-1-1 Call Performance Reports With the completion of the installation of the Next-Generation 9-1-1 system and the West Corporation customer-premises equipment in November of 2017, DSET is now able to generate the quarterly statistics for all PSAPs without requiring the submission of data by each individual PSAP. Reports have resumed with the first quarter of 2018, with a change in the quarterly title to "Performance Percentage Report." Quarterly Performance Percentage Reports:

• 2021 Second Quarter Performance Percentage Report
• 2021 First Quarter Performance Percentage Report
• 2020 Fourth Quarter Performance Percentage Report
• 2020 Third Quarter Performance Percentage Report
• 2020 Second Quarter Performance Percentage Report
• 2020 First Quarter Performance Percentage Report
• 2019 Fourth Quarter Performance Percentage Report
• 2019 Third Quarter Performance Percentage Report
• 2019 Second Quarter Performance Percentage Report
• 2019 First Quarter Performance Percentage Report
• 2018 Fourth Quarter Performance Percentage Report
• 2018 Third Quarter Performance Percentage Report
• 2018 Second Quarter Performance Percentage Report
• 2018 First Quarter Performance Percentage Report