Connecticut State Department of Emergency Services and Public Protection

9-1-1 Statistical Reports

9-1-1 Call Volume Reports

Year-to-date data on call volume by PSAP:

• 2018 1st Quarter 9-1-1 Call Volume by PSAP
• 2018 2nd Quarter 9-1-1 Call Volume by PSAP

Archived data on call volume by PSAP:

• 2017 9-1-1 Call Volume Report
  • Map - 2017 Total 9-1-1 Calls
  • Map - 2017 Wireless 9-1-1 Calls
  • Map - 2017 Wireline 9-1-1 Calls
  • Map - 2017 VoIP 9-1-1 Calls
• 2016 9-1-1 Call Volume Report
  • Map - 2016 Total 9-1-1 Calls
  • Map - 2016 Wireless 9-1-1 Calls
  • Map - 2016 Wireline 9-1-1 Calls
  • Map - 2016 VoIP 9-1-1 Calls
• 2015 9-1-1 Call Volume Report
  • Map - 2015 Total 9-1-1 Calls
  • Map - 2015 Wireless 9-1-1 Calls
  • Map - 2015 Wireline 9-1-1 Calls
  • Map - 2015 VoIP 9-1-1 Calls
• 2014 9-1-1 Call Volume Report
  • Map - 2014 Total 9-1-1 Calls
  • Map - 2014 Wireless 9-1-1 Calls
  • Map - 2014 Wireline 9-1-1 Calls
  • Map - 2014 VoIP 9-1-1 Calls
• 2013 E9-1-1 Call Volume Reports
  • Map - 2013 Total 9-1-1 Calls
  • Map - 2013 Wireless 9-1-1 Calls
  • Map - 2013 Percent Wireless 9-1-1 Calls
  • Map - 2013 Wireline 9-1-1 Calls
  • Map - 2013 VoIP 9-1-1 Calls
• 2012 E9-1-1 Call Volume Report
• 2011 E9-1-1 Call Volume Report
• 2010 E9-1-1 Call Volume Report
• 2009 E9-1-1 Call Volume Report
• 2008 E9-1-1 Call Volume Report
• 2007 E9-1-1 Call Volume Report
• 2006 E9-1-1 Call Volume Report
• 2005 E9-1-1 Call Volume Report
• 2004 E9-1-1 Call Volume Report

9-1-1 Call Performance Reports

With the completion of the installation of the Next-Generation 9-1-1 system and the West Corporation customer-premises equipment in November of 2017, DSET is now able to generate the quarterly statistics for all PSAPs without requiring the submission of data by each individual PSAP. Reports have resumed with the first quarter of 2018, with a change in the title to "Call Performance Report.".

Quarterly Call Performance Reports:

• Call Performance Report April - June 2018
• Call Performance Report January - March 2018
• Total Call Count Repor October - December 2016
• Total Call Count Report July - September 2016
• Total Call Count Report April - June 2016
• Total Call Count Report January - March 2016
• Total Call Count Report October - December 2015
• Total Call Count Report July - September 2015
• Total Call Count Report April - June 2015
• Total Call Count Report January - March 2015
• Total Call Count Report October - December 2014
• Total Call Count Report July - September 2014
• Total Call Count Report April - June 2014
• Total Call Count Report January March 2014
• Total Call Count Report October - December 2013
• Total Call Count Report July - September 2013
• Total Call Count Report April - June 2013
• Total Call Count Report January - March 2013
• Total Call Count Report October - December 2012
• Total Call Count Report July - September 2012
• Total Call Count Report April - June 2012
• Total Call Count Report January - March 2012
• Total Call Count Report October - December 2011
• Total Call Count Report July - September 2011
• Total Call Count Report April - June 2011
• Total Call Count Report January - March 2011
• Total Call Count Report October - December 2010
• Total Call Count Report July - September 2010
• Total Call Count Report April - June 2010
• Total Call Count Report January - March 2010
• Total Call Count Report October - December 2009
• Total Call Count Report July - September 2009
• Total Call Count Report April - June 2009
• Total Call Count Report January - March 2009
• Total Call Count Report October - December 2008
• Total Call Count Report July - September 2008
• Total Call Count Report April - June 2008
• Total Call Count Report January - March 2008
• Total Call Count Report October-December 2007
• Total Call Count Report July-September 2007
• Total Call Count Report April-June 2007
• Total Call Count Report January-March 2007
• Total Call Count Report October-December 2006
• Total Call Count Report July-September 2006