Connecticut State Department of Emergency Services and Public Protection

9-1-1 Statistical Reports

9-1-1 Call Volume Reports

Year-to-date data on call volume by PSAP:

• 2019 Fourth Quarter Call Volume by PSAP
• 2019 Third Quarter Call Volume by PSAP
• 2019 Second Quarter Call Volume by PSAP
• 2019 First Quarter Call Volume by PSAP

Archived data on call volume by PSAP:

• 2018 9-1-1 Call Volume Report
  • Map - 2018 Total 9-1-1 Calls
  • Map - 2018 Wireless 9-1-1 Calls
  • Map - 2018 Wireline 9-1-1 Calls
  • Map - 2018 VoIP 9-1-1 Calls
• 2017 9-1-1 Call Volume Report
  • Map - 2017 Total 9-1-1 Calls
  • Map - 2017 Wireless 9-1-1 Calls
  • Map - 2017 Wireline 9-1-1 Calls
  • Map - 2017 VoIP 9-1-1 Calls
• 2016 9-1-1 Call Volume Report
  • Map - 2016 Total 9-1-1 Calls
  • Map - 2016 Wireless 9-1-1 Calls
  • Map - 2016 Wireline 9-1-1 Calls
  • Map - 2016 VoIP 9-1-1 Calls

9-1-1 Call Performance Reports

With the completion of the installation of the Next-Generation 9-1-1 system and the West Corporation customer-premises equipment in November of 2017, DSET is now able to generate the quarterly statistics for all PSAPs without requiring the submission of data by each individual PSAP. Reports have resumed with the first quarter of 2018, with a change in the quarterly title to "Performance Percentage Report."

Quarterly Performance Percentage Reports:

• 2019 Fourth Quarter Performance Percentage Report
• 2019 Third Quarter Performance Percentage Report
• 2019 Second Quarter Performance Percentage Report
• 2019 First Quarter Performance Percentage Report
• 2018 Fourth Quarter Performance Percentage Report
• 2018 Third Quarter Performance Percentage Report
• 2018 Second Quarter Performance Percentage Report
• 2018 First Quarter Performance Percentage Report