Language Link Frequently Asked Questions

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Frequently Asked Questions

1. What if I do not know my Account number?

 You do need this information in order to reach the interpreter directly. If you are unsure of your account number, wait and the system will direct you to a live operator who will look up your account.

2. What is a third party call?

A third party call is when you need Language Link to call the LEP client and then bridge the call together with you and the interpreter.

3. How do I make a third party call with Language Link?

If you need a third party call, press 9 (even for Spanish) to reach a Customer Service Representative (CSR) and let the operator know you need a third party call. We are happy to assist you with this at no additional charge. Our interpreters are not able to make the third party call directly.

4. I need another language other than the ones listed. How do I get my interpreter on the line?

Press 9 for other languages and let the CSR know which language you require and they will connect you. If the language is unknown, you may reference the “Point to your Language” visual for help with most requested languages or ask a representative for assistance.

5. What number should I call if my toll-free interpretation line isn’t working?

Language Link understands that some telephone providers do not allow customers to access toll free lines. Because we want to ensure our customers have access to interpretation services, we assign backup local numbers for customers that may fall into this category.  If you are unable to access the toll-free interpretation line assigned to your account, you may access interpretation services by dialing the backup number 360-314-0728. Please note, you may incur long distance charges from your telephone provider when accessing the backup local number.