You may check with the American Society of Travel Advisors to find out about the complaint history of a travel agency before you book travel or make a reservation.
American Society of Travel Agents (ASTA)
1101 King Street,
Alexandria, VA 22314
Connecticut Public Act 99-88 prohibits a travel service provider from imposing a surcharge on a travel agent or reducing his commission when a consumer pays for travel services with a credit card. A violation is considered an unfair trade practice.