To protect the health and safety of the public and our employees, DCP has limited on-site staffing at 450 Columbus Blvd. While mail and phone calls will be processed as quickly as possible, we recommend using our online services, or sending an email to the appropriate division/person instead. We apologize for any inconvenience.

Returns and Exchanges

In Connecticut, sellers can set their own refund or exchange policies, provided that they post the policy in a conspicuous place for customers to see.

If there is no policy posted, you may return any new, unused item to the store with a proof of purchase within seven calendar days, and get a cash refund on a cash sale, or a credit to your account on a credit sale. 

You are not entitled to a refund on:

  • Food
  • Perishable items, including live plants
  • Custom-ordered or custom-made items
  • Items that were sold “as is” or as a “final sale”
  • Items with no proof of purchase
  • Used items
Stores may charge a "restocking fee," which covers its cost for returning your unwanted item to its warehouse. If this restocking fee is part of the store's refund and exchange policy, it must be posted in a conspicuous place for customers to see.
 
Tax law also affects refunds. Retailers cannot issue a refund on the sales tax portion of your purchase without having your printed sales receipt, and after 90 days, no refunds of sales tax are allowed at all, even with a receipt.