Returns and Exchanges
In Connecticut, sellers can set their own refund or exchange policies, provided that they post the policy in a conspicuous place for customers to see.
If there is no policy posted, you may return any new, unused item to the store with a proof of purchase within seven calendar days, and get a cash refund on a cash sale, or a credit to your account on a credit sale.
You are not entitled to a refund on:
- Perishable items, including live plants
- Custom-ordered or custom-made items
- Items that were sold “as is” or as a “final sale”
- Items with no proof of purchase
- Used items