The Department of Consumer Protection Product Safety Unit enforces laws on the sale and purchase of bedding and upholstered furniture. No bedding or article of upholstered furniture can be returned to the store after it has been delivered to a consumer’s home, unless there has been a determination of a defect. If a store wishes to take back the article under a “comfort return” policy, it may not re-sell that piece unless the store is licensed as a Second Hand Dealer in Connecticut and has sanitized and tagged the piece as "used."
Claims of mattresses sagging, or uncomfortable upholstered furniture are warranty issues.Consumers should first pursue the warranty with the retailer or manufacturer. If no resolution can be reached, consumers can file a written complaint with the Department of Consumer Protection.
Contact: Product Safety Unit: (860) 713-6115