The offices are open to the public during regular business hours, Monday - Friday 8 AM – 4:30 PM. We strongly encourages visitors to pre-schedule visits via e-mail at insurance@ct.gov, or by calling 860-297-3900. Insurance companies and licensees can call 860-297-3800 directly. Service of process on the Insurance Commissioner will be accepted Monday - Friday, 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.
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 Contact: Jim Carson, 860-297-3958
 
Insurance Department Offers Preparedness Tips
For the 2019 Hurricane Season
 

Insurance Commissioner Andrew N. Mais is reminding policyholders to review their homeowner’s insurance and understand their coverage as the state heads into the height of the 2019 Atlantic Tropical Storm season.

“Having the right protection in place before catastrophe strikes is essential and provides peace of mind during what can be a very stressful time,” Commissioner Mais said. “Policyholders should discuss with an agent or insurance company if their current coverage is appropriate and adequate.”

In Connecticut, the peak hurricane season begins in mid-August and runs through late October. High winds, tree damage, hail and flooding from storms and runoff can bring devastating losses each year. It's important to understand how insurance policies work and what is covered, should a disaster strike.

The first hurricane of the 2019 season, Barry arrived on Louisiana’s shores with damaging winds and heavy rain. Although on average, most areas experienced 4–6 inches of rain, early estimate pricing of insured losses from Hurricane Barry will surpass $300 million, not including NFIP losses as reported in Insurance Journal. Floods are the most common and most costly natural disaster.

Homeowners, condo, and renters insurance cover most types of damage including tornado, hurricanes, severe storms, rain, wind, and fires. Damage from flooding is excluded from homeowners, condo, and renters insurance, but separate policies can be purchased from the Federal Emergency Management Agency (FEMA) National Flood Insurance Program (NFIP) or a private insurer. With peak hurricane season upon us, now is the time to purchase flood insurance as there is a 30 day waiting period before the policy takes effect.

“Another factor for those considering federal flood insurance is possible NFIP rate changes,” Commissioner Mais said. “FEMA is in the process of changing the way it prices policies, but those who already own such policies before a rate change may benefit from federal limits on annual rate increases.”

Keep in mind that even regular maintenance of trees and other preventive measures a homeowner can make, can help prevent costly storm-related damage to your home, property and automobiles.

Your insurer can only cover what it knows you lost, which is why it is important to keep accurate records for filing claims in the future. Expensive items such as art, collectibles, or jewelry require additional coverage and must be appraised before getting a separate policy. You also should store your inventory record and insurer's contact information somewhere besides your house, or digitally where you can retrieve it at any time. There is also a smart phone home inventory APP to help with that.

The Department’s “Be Prepared” page offers consumers numerous resources that address the risks of the season. You can also download the CTPrepares Mobile App to receive real-time emergency notifications and public safety messages.

Preparation to safeguard property includes:

  • Make an inventory of belongings
  • Keep your policy and insurance contact information in a safe place
  • Review your policy with your agent or company to determine what is covered – Coverage FAQs
  • Understand the claims process – Tips for Making a Storm Claim
  • Determine whether you are at risk for floods and would need special flood insurance – most homeowners policies do NOT cover flooding

The Department’s Consumer Affairs Division is available to assist policyholders with answers to questions by email, online or by calling the Consumer Helpline at 800-203-3447 or 860-297-3900.

 
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About the Connecticut Insurance Department: The mission of the Department is to protect consumers through regulation of the industry, outreach, education and advocacy. In FY 2018, the Department recovered more than $4.5 million on behalf of consumers and regulates the industry by ensuring carriers adhere to state insurance laws and regulations and are financially solvent to pay claims. The Department’s annual budget is funded through assessments from the insurance industry. For every dollar of direct expense, the Department brings in about $8.35 to the state in revenues. In FY 2018, the Department returned more than $145 million in assessments, fees, fines and penalties, and taxes to the state’s General Fund.
 
For help with all your insurance issues:
  • Email us at insurance@ct.gov
  • Ask a question or file a complaint online
  • Call the Consumer Helpline at 800-203-3447 or 860-297-3900.
  • Sign up for e-alerts to get the latest news, warnings and rate changes that may affect your premium
  • Download consumer FAQs on health, homeowner and auto coverage
  • Use the Department’s Speakers Bureau for public events.
  • Visit our Web site and follow the Department on Facebook, Twitter or YouTube