Disaster Preparedness and Recovery

Connecticut is at risk for many types of disasters including catastrophic weather and health pandemics. The Connecticut Insurance Department (CID) offers resources year round to help you prepare for the worst and recover as quickly as possible. In the event of a disaster, the CID will:
  • Help keep you in touch with your insurer
  • Work with state and federal emergency personnel to quickly get insurers to damaged areas
  • Answer your questions, follow up complaints to help you rebuild your life and livelihood

Winter Storms (October 2011 snow storm)
October 2011 snow storm resources:
October 2011 - Glastonbury, CT (Media)
Before the storm:
After the Storm:
  • Contact your insurer as soon as possible
  • Take photos of the damage
  • DO NOT make permanent repairs until your insurer has inspected the property
  • Keep a diary of all contact, conversations with your insurer
How to reduce risks to your property in winter:
Helpful Resources:
Hurricane Irene Resources
Here are the phone numbers to call in your storm claims. This list will be updated. If you do not see your insurance company listed here, call the Insurance Department Consumer Affairs Unit for assistance. Our numbers are: 860-297-3900 or 800-203-3447. You may also refer to the link on this page labeled Find Your Insurance Company.
Company Name
Claim Numbers
Allstate  800-54-STORM (547-8676) 
American Strategic Insurance Company
Claim phone #: 866-274-5677
Main phone #: 877-274-8765
Amica  800-24-AMICA (242-6422) 
Arbella Insurance Group  800-ARBELLA (272-3552) 
Bunker Hill Insurance Company  888-472-5246 
Chartis  877-244-0304 
Cincinnati Insurance 877-242-2544
Electric Insurance Company 800-227-2757
Employers Mutual Casualty Company 888-362-2255 or 800-556-7010
Encompass 800-588-7400 or 800-340-3016
Farm Family Casualty Insurance Company  800-948-3276 
Farmers Insurance Customers  800-435-7764 
Farmers 21st Century Insurance  888-244-6163 
Foremost Insurance Customers  800-527-3907 
Hanover Insurance Group 800-628-0250
Hartford  800-243-5860 
Hingham Mutual and Danbury Insurance  781-740-8885 
Kemper Services Group 888-252-2799
Liberty Mutual Insurance  800-2CLAIMS (225-2467) 
Merastar Insurance
877-506-4222 - Website: www.unitrindirect.com
Metlife 800-854-6011
MiddleOak/Middlesex  800-225-2533 
National Flood Insurance  800-787-5677 
Nationwide  800-421-3535 
NLC Insurance Companies  866-675-7978 
Pacific Specialty Insurance Company 800-962-1172
Plymouth Rock 888-324-1620
Quincy Mutual  800-490-0047 
Safeco Insurance  800-335-3226 
State Farm  Contact Your Insurance Agent
Response Indemnity
877-506-4222 - Website: www.unitrindirect.com
Home & Auto: 800-CLAIM33 (252-4633) 
Business Insurance Claims: 800-238-6225 
Union Mutual  800-671-8850 
United States Liability Insurance Group 888-875-5231
Unitrin Direct
877-506-4222 - Website: www.unitrindirect.com
Vermont Mutual  866-505-2324 
Remember when disaster strikes: Contact the CID if you have difficulty reaching your insurer, have a claims dispute or have questions on any insurance-related topic. By phone: 800-203-3447 or 860-297-3900 or use our online options.
“Insured losses from the October snowstorm in Connecticut are extremely difficult to estimate with certainty until adjuster/claims information is reported by the companies. Industry representatives expect claims activity to increase once power is restored and people can safely return to their homes and businesses. The Department’s preliminary estimate of $500 million was a rough extrapolation from a number of industry observations on seasonal averages and estimates of economic losses.  A $1 billion figure was inadvertently attributed to the Insurance Information Institute for this specific snowstorm, however that figure reflected an annual average insured loss of winter storms.”
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