Tropical Storm Irene Updates
How to file a flood insurance claim (CLAIMS MUST BE FILED WITHIN 60 DAYS OF THE FLOOD)
This Hurricane resource page will be updated with important notices and contact information for Consumers and the Industry. Updates will include contact information, bulletins regarding claims process, premium suspension and other issues that may be activated during the storm.
Fast Facts:
Irene Claims (as of May 1, 2012)
  • $235 million claims paid (as of May 1, 2012)
  • 60,000+ Claims reported
What’s the Risk
  • CT has $479.9 billion worth of property insured on its coastline, 6th highest of 18 Atlantic states
  • The value of CT insured coastal property is 64 percent of all insured property in the state, 2nd only to FL
  • ‘38 Hurricane CT damage: $6.2M, $15B (adjusted ‘98)
Irene Claims Phone Numbers
Here are the phone numbers to call in your storm claims. This list will be updated. If you do not see your insurance company listed here, call the Insurance Department Consumer Affairs Unit for assistance. Our numbers are: 860-297-3900 or 800-203-3447  
Company Name
Claim Numbers
Allstate  800-54-STORM (547-8676) 
American Strategic Insurance Company
Claim phone #: 866-274-5677
Main phone #: 877-274-8765
Amica  800-24-AMICA (242-6422) 
Arbella Insurance Group  800-ARBELLA (272-3552) 
Bunker Hill Insurance Company  888-472-5246 
Chartis  877-244-0304 
Cincinnati Insurance 877-242-2544
Employers Mutual Casualty Company 888-362-2255 or 800-556-7010
Encompass 800-588-7400 or 800-340-3016
Farm Family Casualty Insurance Company  800-948-3276 
Farmers Insurance Customers  800-435-7764 
Farmers 21st Century Insurance  888-244-6163 
Foremost Insurance Customers  800-527-3907 
Hanover Insurance Group 800-628-0250
Hartford  800-243-5860 
Hingham Mutual and Danbury Insurance  781-740-8885 
Liberty Mutual Insurance  800-2CLAIMS (225-2467) 
Metlife 800-854-6011
MiddleOak/Middlesex  800-225-2533 
National Flood Insurance  800-787-5677 
Nationwide  800-421-3535 
NLC Insurance Companies  866-675-7978 
Pacific Specialty Insurance Company 877-341-4900
Plymouth Rock 888-324-1620
Quincy Mutual  800-490-0047 
Safeco Insurance  800-335-3226 
State Farm  800-SF-CLAIM (732-5246) 
Home & Auto:
800-CLAIM33 (252-4633) 
Business Insurance Claims:
Union Mutual  800-671-8850 
United States Liability Insurance Group 888-875-5231
Vermont Mutual  866-505-2324 
Before the storm:
After the Storm:
  • Contact your insurer as soon as possible
  • Take photos of the damage
  • DO NOT make permanent repairs until your insurer has inspected the property
  • Keep a diary of all contact, conversations with your insurer
Helpful Resources:
Remember when disaster strikes: Contact the CID if you have difficulty reaching your insurer, have a claims dispute or have questions on any insurance-related topic. By phone: 800-203-3447 or 860-297-3900 or use our online options.
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