This office is currently closed to public visitors as a protective measure for the safety of customers and staff. The department will continue to provide services by email and telephone. Consumers with questions can call 860-297-3900. Insurance companies and licensees can call 860-297-3800 directly. Service of process on the Insurance Commissioner will be accepted Tuesdays & Thursdays, 9 a.m. to 3 p.m. Visit the Department coronavirus information

Consumer Affairs: We’re Here To Serve You!

The Consumer Affairs Division is staffed by experienced and knowledgeable examiners who help thousands of consumers each year: 
  • File and resolve complaints
  • Recover funds owed to consumers
  • Communicate with your insurance company on your behalf
  • Learn about insurance products
  • Understand insurance needs at every stage of life
  • Find licensed insurance companies serving Connecticut
  • Request outreach support
  • Ask a question online
  • File a complaint online
  • Call us at:
Know Your Rights
  • Insurance companies are not allowed to charge premiums rates or offer types of coverage to consumers that unfairly discriminate
  • Insurance companies are required to pay claims promptly and fairly
  • Consumers have a right to access certain information collected by insurance companies
Consumer Outreach/Speaker’s Bureau
The Connecticut Insurance Department offers free consumer outreach programs that can be customized for organizations or meetings. Experts cover a number of insurance topics including: