This office is currently closed to public visitors for the safety of customers and staff. The department will continue to provide services by email and telephone. Consumers with questions can call 860-297-3900. Insurance companies and licensees can call 860-297-3800 directly. Service of process on the Insurance Commissioner will be accepted Tuesdays & Thursdays, 9 a.m. to 3 p.m. (Mondays and Tuesdays, 9 a.m. to 3 p.m. for the weeks of December 20 and 27).
Click here to view the Department coronavirus information

Consumer Affairs: We’re Here To Serve You!

The Consumer Affairs Division is staffed by experienced and knowledgeable examiners who help thousands of consumers each year: 
  • File and resolve complaints
  • Recover funds owed to consumers
  • Communicate with your insurance company on your behalf
  • Learn about insurance products
  • Understand insurance needs at every stage of life
  • Find licensed insurance companies serving Connecticut
  • Request outreach support
  • Ask a question online
  • File a complaint online
  • Call us at:
Know Your Rights
  • Insurance companies are not allowed to charge premiums rates or offer types of coverage to consumers that unfairly discriminate
  • Insurance companies are required to pay claims promptly and fairly
  • Consumers have a right to access certain information collected by insurance companies
Consumer Outreach/Speaker’s Bureau
The Connecticut Insurance Department offers free consumer outreach programs that can be customized for organizations or meetings. Experts cover a number of insurance topics including: