NOTICE: This office is currently closed to public visitors as a protective measure for the safety of customers and staff. The department will continue to provide services by email and telephone. Consumers with questions can call 860-297-3900. Insurance companies and licensees can call 860-297-3800 directly. Service of process on the Insurance Commissioner will be accepted Tuesdays & Thursdays, 9 a.m. to 3 p.m. Visit the Department coronavirus information

CONSUMER NOTICE – December 16, 2019

Access Health CT (AHCT) today announced an extension for the 2020 health insurance Open Enrollment period until January 15, 2020.

Access Health CT customers who have enrolled in a plan for 2020 now have the option to keep it or find a new plan; however if they do make any plan changes during this extension period, their new plan will have a start date of February 1, 2020 and they must pay their January bill (premium) for the original plan chosen to be effectuated.

In addition, if new customers sign up for health insurance plans through Access Health CT from now until January 15, 2020, their coverage will start February 1, 2020.

Access Health CT will continue to offer free help to all Connecticut residents during the extension through Brokers, Certified Application Counselors, Enrollment Fairs and Enrollment Locations/Navigators. Please find more information about where we will be hosting these Enrollment Fairs and Enrollment Locations at Learn.AccessHealthCT.com/FindUs

 

Consumers can get help in several different ways:

  • Online: AccessHealthCT.com or Live Chat
  • In-person:
  • Over the phone: 1-855-805-4325 (TTY 1-855-789-2428)  Mon - Fri 8:00 am - 6:00 pm, and
  • Special hours:
Date Call Center Hours
Saturday, December 21 9:00 am - 3:00 pm
Christmas Eve, Dec. 24 8:00 am - 12:00 pm
Christmas Day, Dec. 25* CLOSED
Saturday, December 28* CLOSED
New Year’s Eve, Dec. 31 8:00 am - 12:00 pm
New Year’s Day, Jan. 1* CLOSED
Saturday, January 4 9:00 am - 3:00 pm
Sat, January 11 9:00 am - 3:00 pm
Wed, January 15 8:00 am - 8:00 pm
 
*Closed December 25 & 28, 2019 and January 1, 2020.