This office is currently closed to public visitors as a protective measure for the safety of customers and staff. The department will continue to provide services by email and telephone. Consumers with questions can call 860-297-3900. Insurance companies and licensees can call 860-297-3800 directly. Service of process on the Insurance Commissioner will be accepted Tuesdays & Thursdays, 9 a.m. to 3 p.m. Visit the Department coronavirus information Tropical Storm ISAIAS

Commissioner's Logo
 
CONSUMER ALERT – August 5, 2020
 
Insurance Commissioner provides information to consumers
on steps to take in wake of Tropical Storm Isaias
 

In preparation for Tropical Storm Isaias, The Connecticut Insurance Department made sure to have the proper protocols in place so that service to consumers and insurers alike went on uninterrupted in the wake of the storm’s passing. The CID will keep in touch with your insurer, work with state and federal emergency personnel to quickly get insurers to damaged areas, and expedite the claims process to help you recover your losses.

If you have suffered damage due to Tropical Storm Isaias these are the steps to take immediately:

  • Take photos of the damage and remove personal property if your home cannot be secured. Do not dispose of property until an insurance adjuster has reviewed it for your claim.
  • If you can still live in the home, talk with your agent about critical repairs that need to be made. Whether you make the repairs or hire someone, save the receipts for your claim.
  • If you need to find other lodging, keep records of expenses and all receipts. Homeowners and renter’s insurance generally provide limited coverage for expenses like: meals, rent, utility installation and transportation.

Reporting Your Claim

  • Most insurance companies have a time requirement for filing a claim. The process will go faster if you can locate a copy of your policy and home inventory.
  • Call the company or visit a mobile claims center to start your claim. If you need help locating your company or agent, contact the Connecticut Insurance Department at 800-203-3447 or use our online contact options.
  • You will be asked to list all items destroyed, damaged or missing. If you do not have a home inventory, begin making a list of items going room by room from memory and include as much detail as possible. Home Inventory checklist
  • If your car is damaged while in your garage/carport, it is covered by your automobile policy—not your homeowners policy. If you are insured by two separate companies for these coverages you must file a claim with both companies.

If you have difficulty reaching your insurer, have a claim dispute or have questions on any insurance-related topic you can reach us by

  • Phone (800)203-3447 or (860)297-3900
  • Or online
  • As a safety measure, the office is currently closed to public visitors

Further tips on filing your storm related claim can be found here.