The Connecticut Insurance Department is working closely with Anthem to assess the impact to Connecticut customers and ensure there are plans in place to protect Connecticut policyholders.
Anthem has set up a special website – www.anthemfacts.com – to answer customer questions. Customers can also call Anthem’s special toll-free number 877-263-7995. The company will be contacting current and former customers directly affected and will be offering free credit monitoring and identity protection services.
Anthem is advising people to be aware of scam email campaigns targeting current and former Anthem members. Anthem is also NOT making any outbound calls to customers regarding the cyber attack. Anthem will contact current and former members via mail delivered by the U.S. Postal Service about the cyber-attack with specific information on how to enroll in credit monitoring. Anthem has issued the following information on scam emails.
The following is general information from the Department of Consumer Protection regarding identity theft and ways to safeguard your information:
- Monitor Your Medical Statements
- File Tax Returns As Soon As Possible
- How to Find Out if You're an ID Theft Victim
- What to Do If It Happens To You
- Fact sheet – Protect Your Good Name Against Identity Theft
- More identity theft resources
This Consumer Alert will be updated as more details become available.
Anyone with questions or concerns about this or any insurance matter should contact the Connecticut Insurance Department’s Consumer Affairs Unit.
Ask a question or file a complaint online
Consumer Helpline: 800-203-3447 or 860-297-3900