NOTICE: This office is currently closed to public visitors as a protective measure for the safety of customers and staff. The department will continue to provide services by email and telephone. Consumers with questions can call 860-297-3900. Insurance companies and licensees can call 860-297-3800 directly. Service of process on the Insurance Commissioner will be accepted Tuesdays & Thursdays, 9 a.m. to 3 p.m. Visit the Department coronavirus information

CONSUMER ALERT
 
October 1, 2014
 
Consumer Information on Anthem-Hartford Healthcare
 
The Connecticut Insurance Department is offering the following information for customers of Anthem Blue Cross Blue Shield of CT affected by the contract expiration with Hartford Healthcare:
 
During this contract expiration, members should be aware that they have coverage for emergency care as though in-network and special continuation of care rights for treatment initiated prior to October 1, 2014.  Treating physicians may also submit a request for Continuity of Care with Anthem.
 
Full details on these and other member rights are available on the Anthem  Web site dedicated to HHC network issue  http://group.anthem.com/HHC or by calling the Member Services line at the phone number on the back of the Member ID Card.
 
While the Insurance Department has no statutory authority over contract negotiations between a carrier and its provider network, we continue to closely monitor developments to ensure the continuity of care for policyholders. The Department remains hopeful that both parties will reach a resolution that has the best interests of their patients and policyholders at heart.
 
Additional Question?
Contact the Connecticut Insurance Department
Email: insurance@ct.gov
Ask a question or file a complaint online
Consumer Helpline: 800-203-3447 or 860-297-3900