State of Connecticut Insurance Department

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CONSUMER ALERT
 
January 15, 2014
 
Consumer Alert: Anthem Provides Customer Service E-Mail For Enrollment Status
 

The Connecticut Insurance Department is offering the following information for customers of Anthem Blue Cross Blue Shield of CT awaiting confirmation of coverage and payment from Anthem whose policies they chose during the Affordable Care Act open enrollment that began October 1, 2013.

Anthem has established a customer service email for questions or comments related to:

  • Application status
  • Payment status
  • Prescription benefits
  • Provider Participation status
  • Other issues
Click here to email Anthem with questions or comments (Note: Membership ID# is NOT required)
 
Or
  1. Go to www.anthem.com
  2. Click on the “In the News” link that reads “Customer Service Options – for members who selected  a plan on their states Exchange website”
  3. Click on Send a message to Customer Service: Send us your questions or comments.
  4. This will bring up the form – complete form and click submit. (Note that Membership ID is NOT a required field)
 
Other Anthem resources:

Click here for Anthem’s recently published enrollment FAQs

Prescription Drugs Claims Form

 
Anthem Contact Information
 
1-855-738-6644
www.anthem.com
 
 
The Department has been working with the carrier to ensure it meets the needs of its customers as swiftly as possible. Consumers are encouraged to contact the Department’s Consumer Affairs Division with questions or complaints.
 
Connecticut Insurance Department
Email: insurance@ct.gov
Ask a question or file a complaint online
Consumer Helpline: 800-203-3447 or 860-297-3900