NOTICE: This office is currently closed to public visitors as a protective measure for the safety of customers and staff. The department will continue to provide services by email and telephone. Consumers with questions can call 860-297-3900. Insurance companies and licensees can call 860-297-3800 directly. Service of process on the Insurance Commissioner will be accepted Tuesdays & Thursdays, 9 a.m. to 3 p.m. Visit the Department coronavirus information

File a Complaint by Mail


Download Complaint Form (Fillable PDF Form)


Information sent to the Department should be as complete as possible. You should write a complete description of your concern or complaint. The description should include:

  • Your name, address, telephone number, email address,
  • The insurance company’s name,
  • Type of policy and policy number,
  • Claim number if applicable,
  • And the name of any other licensee you have a complaint about.

WHO HANDLES YOUR COMPLAINT: Complaints and inquiries are handled by knowledgeable examiners in the Department’s Consumer Affairs Division, which is divided into three divisions:

  • Property/Casualty
  • Life/Annuity
  • Accident/Health

AFTER YOU FILE A COMPLAINT: The examiner assigned to the complaint will send you an acknowledgment that the complaint is under review. The acknowledgment letter will contain a File Number. Please keep a copy of the letter and the File Number so that if you need to contact the Department concerning your complaint you can refer to the letter with the examiner’s name and the File Number.

The examiner also sends a copy of the complaint to the insurance company and any other licensee involved to obtain their response. After a response is received from the company and/or other licensees, the examiner will determine how the complaint can best be resolved.

Mailing Address: P.O. Box 816, Hartford, Ct 06142-0816

Consumer Helpline: (860) 297-3900 or 1-800-203-3447