The offices are open to the public during regular business hours, Monday - Friday 8 AM – 4:30 PM. We strongly encourages visitors to pre-schedule visits via e-mail at, or by calling 860-297-3900. Insurance companies and licensees can call 860-297-3800 directly. Service of process on the Insurance Commissioner will be accepted Monday - Friday, 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.
Masks are required to enter the reception area and office space.
Click here to view the Department's coronavirus information.

The Consumer Affairs Unit

The Consumer Affairs Unit receives, reviews and responds to complaints and inquiries from state residents concerning insurance related problems. The experienced staff examines each complaint to determine whether statutory requirements and contractual obligations within the commissioner's jurisdiction have been fulfilled. The Unit coordinates the resources available within the Department to fully address consumer complaints and recovers approximately $4 million a year on behalf of consumers.

Unit staff members provide outreach and education on a variety of topics on an individual basis and in group settings. The Speakers Bureau is available to groups and can tailor a presentation for a particular group. The Unit also distributes educational pamphlets and posters upon request.

The Unit also publishes the Rankings of Insurance Companies comparing the number of justified complaints related to premium volume. The Auto, Accident & Health Ranking Reports are published annually.

File a complaint/ask a question

More Consumer Resources