Department of Aging and Disability Services (ADS) field offices are closed to the public as of March 18, 2020 as a protective measure for the safety of our staff and the public. Staff are working and the agency continues to provide needed services. For more information on available services, please use this website or call toll-free 800-537-2549.

Roll out of new Medicare cards in 2018

What you need to know:

New Medicare cards will be mailed between April 2018 and April 2019. The new cards will help protect your identity because Medicare is removing social security numbers from Medicare cards. Everyone on Medicare will receive a unique ID number and a new Card by April 2019.

Medicare will never call and ask for personal information before mailing new cards, so don’t share your Medicare Number or other personal information if someone calls and asks for it. Make sure your mailing address is up to date. If your address needs to be corrected, contact Social Security at ssa.gov/myaccount or (800) 772-1213. TTY users can call (800) 325-0778.

Beware of Scammers!
Scammers are trying to take advantage of people on Medicare by posing as Medicare or Social Security representatives. Fraudulent calls and mailings have been reported across the country. Stay ahead of the scammers by knowing how the new Medicare Card roll out will happen and always protect your information. Medicare will not call or request information from you by mail. Remember scammers can alter your caller ID to look like they are calling from anywhere. If you think you have been a victim of a Medicare scam contact the Senior Medicare Patrol at (800) 944-9422.
Aging Service Providers
CMS has created resources you can use when talking to people on Medicare. Please help get the word out and visit the CMS New Medicare Card Webpage for ready to use resources.

Medicare Premiums
Medicare Premium billing information: those whose premium is automatically deducted won't have to do anything. Those using their bank's online bill pay services, check or money order will have to include their new number without dashes. People on Medicare are receiving instructions by mail.
More information