Connecticut Attorney General's Office
Attorney General Statement Regarding BBB Rating System
September 9, 2010
“I remain concerned about the Better Business Bureau’s rating system and my office’s investigation is continuing. We have reached no conclusions.
“My office last month wrote the Connecticut BBB requesting information regarding my concerns -- especially the role of dues in determining ratings and potential harm to businesses that decline to join -- and we await a response. My office is reaching out to BBB to help facilitate a response.
“BBB ratings should be based exclusively on performance, honesty and responsiveness. Rankings should not be affected by membership in the BBB. Any suggestion or appearance of ‘pay-to-play’ threatens to undermine the accuracy and credibility of the BBB’s ratings, potentially misleading consumers and unfairly tainting nonmember businesses.”