Thank you for visiting the Connecticut Department of Transportation’s website. Here are some frequently asked questions:
Q. How do I get a NEW or REVISED traffic sign, signal, pavement markings, or guardrail barrier on a State Road?
A. Contact your Local Traffic Authority (LTA). Each town has an LTA. If they agree that a new sign is needed, the LTA will contact us to initiate a study.
Q. What if I need to renew my driver’s license, commercial driver’s license (CDL), or vehicle registration?
A. Contact the Department of Motor Vehicles.
Q. How do I file a claim if my motor vehicle was damaged while I was driving on a State Road? (This is not for motor vehicles accidents.)
A. Visit the instructions page for Submitting a Claim. You may also email the unit at DOT.CustomerCare@ct.gov.
Q. Whom do I contact if I think I have an oversized or overweight truck or trailer, and do I need a permit?
A. Visit our Oversized and Overweight Vehicles webpage. You may also contact them by email at DOT.osowpermits@ct.gov.
Q. Whom do I contact about my U.S. DOT number?
A. Contact the Federal Motor Carrier Safety Administration (FMCSA) or the Connecticut Department of Motor Vehicles.
Q. Whom do I contact about tolls or EZPASS in Connecticut?
A. There are no tolls in Connecticut. We do not sell EZPass.
Q. What type of vehicles are allowed on the Merritt and the Wilbur Cross Parkways?
A. Passenger, non-commercial vehicles are allowed. There are other restrictions. For details about what is not allowed visit the Connecticut Parkways page on our website.
Q. What if I have a comment, question, or complaint about a taxi, limo, moving company (called household goods carrier), or private/charter motorbus services?
A. You can visit our Regulatory and Compliance webpage for information, or email to DOT.Taxi-Livery-Complaints@ct.gov.
Q. What if I have a comment, question, or complaint about CTtransit or CTfastrak bus services?
A. Use this link for the CTtransit feedback form.
Q. What if I have a comment, question, or complaint about train service in Connecticut?
A. Use this link for the MetroNorth New Haven Line.
Use this link for Shoreline East.
Use this link for Hartford Line.
Use this link for Amtrak.
Q. How do I get real-time traffic alerts and updates?
A. Sign up for alerts via Twitter at StatewideCTDOT, or on the webpage CTroads.
Q. Is there any new law, event, project, or program that I need know about?
A. Yes. The CTDOT always has something new to announce. Visit our CTDOT Press Releases and CTDOT Construction Advisories pages to get the latest information.
Q. Where can I find what the Connecticut Department of Transportation (CTDOT) does?
A. Go to the A to Z Index or look in our Transportation Fast Facts booklet for some of our latest accomplishments.
Q. How do I report a problem on a State road or highway?
A. Contact the Customer Care Center by phone at 860-594-2560, email at DOT.CustomerCare@ct.gov, or by webform located on our website CT.gov/DOT.
Q. What is the address and main telephone number for the CTDOT?
A. Mailing address:
2800 Berlin Turnpike, P.O. Box 317546, Newington, CT 06131-7546
Physical address:
2800 Berlin Turnpike, Newington, CT 06111
Main phone number: 860-594-2000.
CTDOT Customer Care Center Hours of Operation
Operating hours for the CTDOT Customer Care Center are Monday – Friday 8:00 a.m. – 4:30 p.m.
The Customer Care Center is closed on weekends and the following holidays:
| New Year’s Day | Martin Luther King, Jr. Day | President’s Day | Lincoln’s Birthday | Good Friday |
| Memorial Day | Juneteenth Day | Independence Day | Labor Day | Columbus Day |
| Veterans Day | Thanksgiving Day | Christmas Day |
CTDOT Customer Care Center
If you need help, have a question or comment, or would like to report a problem on a state road, please contact our CTDOT Customer Care Center by:
Mailing Address
CT Department of Transportation
2800 Berlin Turnpike
P.O. Box 317546
Newington, CT 06131-7546
CTDOT Information Line
(860) 594-2000
CTDOT Office of Communications
Members of the media may contact the CTDOT Office of Communications with inquiries and interview requests by:
- EmailCTDOTMedia@ct.gov
- Phone (860) 594-3062
Other CTDOT Contacts
Bureau of Engineering and Construction
Information on the capital program, construction projects, bridges, highway design, rights of way, and more; or call (860) 594-2704.
Bureau of Highway Operations and Maintenance
Information on snow and ice control, vegetation management, incident management, oversize/ overweight vehicle permitting, and more; or call (860) 594-2084.
Bureau of Public Transportation
Information on bus transit, rail operations, ferries, and ridesharing programs, and more; or call (860) 594-2802.
Bureau of Policy and Planning
Click here to learn about the Pollinator Program, corridor and system-wide planning, environmental planning, GIS and data analytics, feasibility studies, and more; or call (860) 594-2002.
Bureau of Finance and Administration
Information on our financial and administrative services including, operations and support, contract administration and compliance, external audits, and more; or call (860) 594-2202.
Frequently Called Numbers
- Commissioner’s Office | (860) 594-3000
- Consultant Selection | (860) 594-3017
- Equal Opportunity and Diversity | (860) 594-2211
- Human Resources | (860) 594-3106
- Legal Services | (860) 594-3044
- Legislative Office|(860) 594-3013
- Oversize/Overweight Unit | (860) 594-2880
Employee Directory
Use the Connecticut State Government Telephone and Email Directory at www.phone.ct.gov.