Connecticut State Office of Consumer Counsel

CONSUMER ALERT: UNITED ILLUMINATING AND EVERSOURCE STANDARD SERVICE CUSTOMERS WILL LIKELY SEE INCREASE IN MONTHLY BILLS EFFECTIVE JANUARY 2025 – REFLECTING AN INCREASE IN STANDARD SERVICE SUPPLY RATES.

Contact Us

Office Hours:
Monday through Friday, 8:00 a.m. to 4:30 p.m.

Mailing Address:
Ten Franklin Square, New Britain, CT 06051-2605

Telephone:
860-827-2900

Fax:
860-827-2929

Email:
occ.info@ct.gov
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Directions to Ten Franklin Square, New Britain:

From Hartford

From I-91 South take I-84 West to Exit 39 A. Take Route 9 South to Chestnut Street Exit 27 (left lane exit). At the end of exit ramp turn right onto Chestnut Street. Go straight through one traffic light. Before the next traffic light, turn left into the driveway between the Liberty Square Building (which is on the corner of Chestnut and Elm) and the New Britain Post Office.  At the stop sign before entering the parking lot, turn right and follow the road around the parking lot to the entrance to the parking garage.  Ten Franklin Square Building is the two-story building to the right of the parking garage.

*To OCC from the Parking Garage

The main entrance to Ten Franklin Square is facing the Court House Building.  This is the only entrance for visitors.  A Guard at the door will sign you in and direct you to the Office of Consumer Counsel on the first floor. 

From New Haven

Go North on I-91 to Route 9 North, New Britain. Take the second New Britain Exit, "Downtown New Britain," Exit 26. 

**From Exit 26 to Parking Garage

Go straight through one traffic light.  Before the next traffic light, turn left into the driveway between the Liberty Square Office Building (which is on the corner of Chestnut and Elm) and the New Britain Post Office.  At the stop sign before entering the parking lot, turn right and follow the road around the parking lot to the entrance to the parking garage.  Ten Franklin Square Building is the two-story building to the right of the parking garage.   *Follow directions above "To OCC."

From New London

Take Interstate 95 to Route 9 North. Take the second New Britain Exit, "Downtown New Britain," Exit 26. Follow directions above "From Exit 26."

From Norwich

Take Route 2 West (Exit 5-D) to Putnam Bridge in Glastonbury. After crossing the Connecticut River, follow signs to I-91 South. Continue on I-91 South to Route 9 North (Berlin/New Britain). Take the second New Britain Exit, "Downtown New Britain," Exit 26. Follow directions above "From Exit 26."

From Bridgeport/ Waterbury

Go North on Route 8 to I-84 toward Hartford. Take Exit 35, Route 72 East to "Main Street Exit." Turn right at traffic light at top of exit ramp and go straight through the next light on corner of Chestnut Street.  Before the next light, turn left into the driveway between Liberty Square Building on corner of Chestnut and Ten Franklin Square Building.    Turn right into parking garage.    Follow directions above "To OCC".