Connecticut State Office of Consumer Counsel

Effective July 2025, Standard Service rates for United Illuminating and Eversource customers will decrease. However, consumer bills may not decrease due to increased cooling system use during summer months. More information can be found here: July 1 2025 Standard Service Consumer Alert

Filing a Complaint with the FCC

You can file a complaint by:

     e-mail    fccinfo@fcc.gov
     the Internet   www.fcc.gov/complaints      telephone    1-888-225-5322
     telephone   1-888-225-5322    

Your complaint letter should include:

  • Your name, address and telephone number where you can be reached during the business day;
  • the telephone number involved with the complaint;
  • as much specific information about the complaint as possible;
  • a description of the steps you took to resolve the complaint;
  • the names and telephone numbers of the company employees that you talked with in an effort to resolve the complaint, and the dates that you talked with these employees;
  • copies of bills listing the disputed charges (circle the disputed charges on the copy of the bill); and
  • the relief that you are requesting (such as adjustment of charges).