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Thursday, May 31st 2018 – The Department of Consumer Protection (DCP) is reminding consumers how to avoid price gouging as they continue to make repairs after this month’s storms and tornados. DCP has received a number of inquiries from consumers with concerns about price gouging. This could be a problem as many residents are still making repairs to their home and their yard as a result of recent storms.


“Making repairs after an unexpected storm can be a stressful time for consumers,” said Consumer Protection Commissioner Michelle H. Seagull, “We urge consumers to always take a step back and do their homework before committing to hire someone, especially when they have repairs that need to be completed after a disaster.”


Before consumers make a commitment to anyone offering to make repairs, they should consider the following:


  • Never jump at the first offer you get for repairs. Gather multiple quotes for the work you need completed so you know you’re getting a fair price. Remember, the cheapest price may not always be the best deal.
  • Verify anyone you plan to hire has the appropriate credential with the state before signing a contract.
    • Those performing home improvement work require a registration that can be verified at
    • Only licensed arborists with the Department of Energy and Environmental Protection (DEEP) may prune, cable, fertilize, or spray trees on a commercial basis. Consumers can verify an arborist license at
    • If someone is simply removing fallen trees from a property, they do not require any state credential.
  • Have a Contract:Make sure you have a written contract signed by both parties.
  • Ask Questions: Always ask questions if there is anything you don’t understand about the repair process, or your contract.
  • Check References: Make sure to always ask for multiple references for your contractor. It’s important that their references have had work similar to the repairs you need completed done on their home.
  • Avoid Scams: Never agree to work with anyone who offers to do a job for less if you pay cash, or who isn’t willing to sign a contract. That’s almost always a scam.


Consumers who have concerns about price gouging are encouraged to file complaints with DCP by emailing with details regarding their issue.


The DEEP Pesticide Management Division oversees the arborist licensing program, and can be contacted by calling (860) 424-3369.




Media Contact:
Lora Rae Anderson 
(860) 713-6019 (office)
(860) 247-8711 (cell)

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