Press Releases
08/20/2026
Attorney General Tong Announces Second Agreement With Concierge/Beacon Management Over Ongoing Maintenance at Rocky Hill Complex
(Hartford, CT) – Attorney General William Tong today announced a second agreement with JRK Property Holdings regarding ongoing maintenance at The Beacon, the 544-unit Rocky Hill complex formerly known as Concierge Apartments. This agreement follows an initial agreement in February and resolves the state’s investigation into the landlord’s management and unsafe conditions at the complex.The first agreement, announced on February 26, offered up to $5.1 million in financial relief for tenants, including cash payments, free rent, utility waivers, rent freezes and options to break leases. All but three eligible tenants have opted in to the first agreement.
Rocky Hill leaders and residents continue to report maintenance concerns at The Beacon, including leaks, sewer back-ups, and elevator issues.
Today’s agreement requires JRK to obtain a neutral, third-party inspector, subject to the approval of the Office of the Attorney General. The inspector will be responsible for conducting quarterly inspections of the property, and for developing a remediation plan. The remediation plan will address any needed improvements to mechanical systems, plumbing systems, heating and insulation, and other health and safety concerns, such as compliance with health and safety codes, maintenance of elevators, remediation of mold and asbestos as needed, maintenance of necessary trash removal, maintenance of HVAC systems to prevent humidity and mold, and ensuring that building locks are working properly. The remediation plan will be available to the Town.
The agreement also includes a series of measures to ensure adequate communication with residents and the Town, including continuation of an online portal for residents to submit work orders, continued provision of adequate staff to respond to resident calls and emails, continuation of a telephone and email hotline, email or text updates to residents regarding issues of broad impact, including water leaks, elevator malfunctions, or hot water outages, quarterly meetings between senior management and the Town, quarterly meetings between senior management and tenants, as well as a regularly distributed newsletter to residents.
Residents with questions or concerns regarding the agreement may contact JRK at 860-955-3465 or conciergehotline@twocoastliving.com.
“In February, we announced an unprecedented financial settlement to direct millions of dollars in relief to tenants who suffered exceptional disruption to their lives and damage to their property. This failure should never have happened, and I am concerned that there appear to be ongoing, potentially serious maintenance problems. Today we are announcing a second settlement to impose aggressive accountability measures and communication standards to help ensure safe, reliable housing that tenants paid for and were promised,” said Attorney General Tong.
Attorney General Tong, State Rep. Kerry Wood and State Sen. Matthew Lesser first wrote attorneys for Concierge on February 4, in response to serious health and safety concerns at the property, including frozen and burst pipes resulting in loss of hot water and extensive property damage resulting in evacuation orders. Hundreds of Concierge residents were placed in hotels, some far from their community, their jobs and schools. Attorney General Tong subsequently launched an investigation into Concierge Apartments management on February 9, sending a civil investigative demand under the Connecticut Unfair Trade Practices Act seeking detailed records and answers regarding tenant complaints, work orders, inspection reports, leases, relocation efforts, and documentation regarding repairs Concierge had told the Office of the Attorney General it was undertaking to replace pipes, insulate the building, and replace damaged sheetrock, among other demands.
"I want to thank Attorney General Tong and his office for their continued diligence on behalf of our residents. JRK's ongoing maintenance issues have real consequences for the families who live there and for the Town as a whole, and this agreement is a meaningful step toward the safe, well-managed housing our neighbors deserve," said Allan Smith, Mayor of Rocky Hill.
“I am grateful for the work of Attorney General Tong and his office on behalf of the residents of the Concierge Apartments in collaboration with the town leadership and legislative delegation. I am hopeful that today's historic agreement will result in materially improved living conditions for the residents. After years of disinvestment, a third party inspector will ensure that needed upgrades to the facility are implemented. For years, Connecticut renters have been paying more and getting less. I am hopeful that in this one large complex, we can reverse that trend. And of course if conditions do not improve, I will be happy to work once more with residents to secure the protections that they so clearly need,” said State Senator Matthew Lesser.
Assistant Attorney General Allison Frisbee and Deputy Associate Attorney General Michael Wertheimer, Chief of the Consumer Protection Section, are assisting the Attorney General in this matter.
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Media Contact:
Elizabeth Benton
elizabeth.benton@ct.gov
Consumer Inquiries:
860-808-5318
attorney.general@ct.gov