Press Releases
10/05/2026
Attorney General Tong Announces Home Depot Assistance for Wren Kitchen Customers
(Hartford, CT) – Attorney General William Tong today announced that, at the urging of the Office of the Attorney General, Home Depot has stepped up to offer assistance to Wren Kitchen customers after the company abruptly filed for bankruptcy on April 24.
“Wren’s sudden bankruptcy left Connecticut families in a terrible spot. We heard from dozens of customers with demolished kitchens and thousands of dollars in undelivered products. Bankruptcy meant any kind of relief was far from certain. Home Depot did not own Wren, and the Wren pop-ups were independently operated. But many customers found Wren and trusted Wren because of that location. I called on Home Depot to step up and make things right for these Connecticut customers, and I want to thank them for rising to that challenge and delivering $1.235 million to date to Connecticut families. If you are a Wren customer who still needs help, you still have until the end of the month to get in touch with Home Depot and get help,” said Attorney General Tong.
Wren Kitchens maintained multiple physical locations in Connecticut, including ten independent showrooms inside Home Depot locations in Stamford, Norwalk, Fairfield, Derby, Waterbury, Trumbull, Waterford, Southington, Wallingford, and Enfield.
After Wren’s bankruptcy, the Office of the Attorney General received dozens of complaints from consumers with remodeling projects stalled in various stages of completion, including some with demolished unfinished kitchens and those who had paid for products and services they had not received.
Following Wren’s closure, the Office of the Attorney General contacted Home Depot to request help for Connecticut consumers. Home Depot has since voluntarily assisted 286 customers, resulting in $1.235 million in relief.
Home Depot will continue to offer help to Connecticut customers through October 31. If you purchased a Wren Kitchen at Home Depot and still need assistance, you may request help by emailing customers@thdoccresolutions.zendesk.com.
Home Depot has helped through several ways. First, Home Depot has assisted customers in filing disputes with credit card companies, resulting in $303,000 in credit card chargebacks.
Second, for customers who received only part of their Wren orders, Home Depot provided a total of $932,000 in payments either in the form of gift cards or checks covering the remainder of unfulfilled Wren purchase.
Finally, Home Depot has offered discounts and financing across all stores that hosted Wren showrooms, including 30 percent off special-order cabinets, five percent off special order countertops, and three-year no interest financing.
Assistant Attorney General Jose Rene Martinez and Joseph Gasser, Deputy Associate Attorney General Michael Wertheimer, Chief of the Consumer Protection Section, and Deputy Associate Attorney General Inez Diaz-Galloza, Chief of the Consumer Assistance Section assisted the Attorney General in this matter.
- Twitter: @AGWilliamTong
- Facebook: CT Attorney General
Media Contact:
Elizabeth Benton
elizabeth.benton@ct.gov
Consumer Inquiries:
860-808-5318
attorney.general@ct.gov