Press Releases
04/28/2021
Attorney General Tong: Eversource Must Regain Our Trust
Attorney General Tong Responds to PURA Decision Regarding Eversource Isaias Response
(Hartford, CT) – Attorney General William Tong issued a statement today in support of the Public Utilities Regulatory Authority decision finding Eversource failed to meet its obligations to ratepayers in the aftermath of Tropical Storm Isaias. The decision finds Eversource was imprudent in its response, opening the door to consumer credits, fines and penalties at a subsequent proceeding.“Eversource failed and must regain our trust. Their failed response to Isaias put lives in danger, and left families in the dark and disconnected during a deadly pandemic. PURA’s strong decision correctly concludes that Eversource was ill-prepared and poorly managed throughout the storm crisis. PURA has rightly opened the door to strong penalties and corrective action, and we will continue to advocate for full accountability at every step of this process,” said Attorney General Tong.
In his brief to PURA filed on February 5, 2021 addressing Eversource’s Tropical Storm Isaias failures, Attorney General Tong argued that Eversource: 1) was imprudently unprepared to communicate with its customers during the Tropical Storm Isaias emergency; 2) imprudently administered the Make Safe phase of the storm response related to road clearing; and 3) ineffectively implemented its town liaison program during the critical early days of the public safety emergency. PURA’s Final Decision correctly concludes that Eversource failed to comply with the applicable performance and prudence standards for each of these fundamental areas of storm preparedness and response.
Attorney General Tong intervened last August on behalf of Connecticut ratepayers in PURA’s investigation into the response by both Eversource and United Illuminating to Tropical Storm Isaias. At the urging of Attorney General Tong, PURA agreed to open a contested case and prudence review—legal proceedings that enable the Attorney General to make the strongest possible claims on behalf of ratepayers and the state, to seek fines, penalties and injunctive relief, and to oppose the utilities’ requests for profits and reimbursement of storm-related costs. PURA has robust authority as the state’s principal regulator and the legal forum to investigate and pursue such claims against state utilities.
The Office of the Attorney General issued 58 interrogatories in the proceeding, questioning both Eversource and United Illuminating on all facets of their storm preparation and response.
Assistant Attorneys General Lauren Bidra, Matthew Fitzsimmons, John Wright, Robert Shea, Paralegal Specialist Casey Rybak, and Michael Wertheimer, Deputy Associate Attorney General & Chief of the Consumer Protection Section assisted the Attorney General in this matter.
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Media Contact:
Elizabeth Benton
elizabeth.benton@ct.gov
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