consumer counsel logo - advocate, educate, serve

The Connecticut Office of Consumer Counsel (OCC) was created by State law in 1975. We’re an independent State agency that speaks up for consumers who use energy, water, and telecommunications services. We make sure customers get fair prices, good and reliable service, and a clean environment. We also help all Connecticut residents enjoy fast, dependable internet. Please note: we speak up for all Connecticut customers. We can’t, however, represent people individually.

Finally, we make sure consumers have a voice in important public utility decisions handled by the Public Utilities Regulatory Authority (PURA).
Public utilities include:

  • Electricity
  • Natural Gas
  • Water
  • Telecommunications

Read on for resources on bill assistance, getting involved, and contact information.

How OCC and other agencies can help you

Our team of lawyers, experts, and support staff works hard to achieve our goals. We speak up for Connecticut residents who use energy, water, and telecommunications services. We can’t, however, give case-by-case legal advice. We also put you in touch with utility help and information. That way, your bills can be more affordable. If we can't help, we put you in touch with agencies that can. Here, you can file a consumer complaint, get involved with PURA, and get help paying bills.

A message from Consumer Counsel Claire E. Coleman

Consumer Counsel Claire E. Coleman

I work hard to find smart, honest ways to improve energy, water, and telecommunications services. My team and I speak up for:

  • Fair rates
  • Safe and reliable utility services
  • A clean environment

We also make sure everyone gets dependable internet and telecommunication services. Finally, we keep utility bills as low as possible. Our team always welcomes new ideas and collaboration from different partners.
Meanwhile, we speak up for Connecticut utility customers before:

  • PURA
  • FERC
  • State legislature

We also advocate and take legal action in State and Federal courts. Most of all, we serve as the consumer voice at the decision-making table.

Learn more about Claire E. Coleman  

More opportunities and partners

Independent Consumer Advocates

Find out about the Connecticut Municipal Electric Energy Cooperative (CMEEC) and the Metropolitan District Commission (MDC) Consumer Advocates.
Learn about Independent Consumer Advocates 

Requests for Proposals (RFPs)

Search OCC’s active RFPs. See which ones are open. Learn how to send them. Browse any recent ones that are closed.
Find out about and send RFPs 

Contact CT OCC

Please note: We don’t take walk-in appointments.
Phone: 860-827-2900
Fax: 860-827-2929
Email: occ.info@ct.gov
Business hours:
Monday through Friday, 8 a.m. to 4:30 p.m. Closed on Saturday and Sunday.

Mailing address:
10 Franklin Square
New Britain, CT 06051-2605

Get OCC directions >